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Bogus caller alert following incident in Melrose

04 December 2017


Scottish Water is reminding customers in the Melrose area to be aware of bogus callers, and to use the 3 ‘C’s rule to beat these callous conmen, following an incident in the town.

On Friday December 1 some men purporting to be from Scottish Water arrived at a woman’s property claiming she had a burst pipe and stating they would repair it at a cost of £500 to the householder.

Scottish Water confirmed that we were not working in the area and we are treating the matter as a bogus caller incident.

Following the incident, Scottish Water is reminding customers, including vulnerable and elderly people, that they should follow our 'Three C's' rule, CARD, CHECK and CALL, if they are visited by a bogus caller.

Card  Anyone calling on behalf of Scottish Water, whether it is a Scottish Water employee or a contractor working on our behalf in your area, will always carry a photo ID card or letter. You should always ask callers to pass their ID card or letter through the letterbox so that you can check their identity.

Check  Check the ID card carefully: Is the photo on the ID card the same as the person at the door?  Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away!  

Call  If you are in any doubt about the caller’s identity, before you open the door please call our Customer Helpline on 0800 0778778 and we can help you confirm the caller is genuine. We advise customers to contact utility companies by using phone numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false.  

Don’t be fooled by bogus callers! If you are in any doubt, do not open your door and allow the caller access.

Scott Fraser, Scottish Water’s corporate affairs regional manager for the area, said: “Scottish Water works in local communities across Scotland every day of the year.  Our own workers are highly visible and unfortunately there are occasionally people who take advantage of the essential work we do by posing as bogus water employees. 

“So we would like to remind all our customers of our essential advice, if we knock on your door, check our photo ID and follow our Three C’s rule: Card, Check, Call.

“All our employees, and anyone working on our behalf, carry photo ID which they will happily show on request so don’t let anyone in to your home until you are sure of their identity”.

Mr MacGregor added: “If you are on your own or feel you need more support then call a neighbour or a friend, and if you are at all worried or unconvinced by a caller, then please contact the police straight away. The advice is easy to remember. Just 3 C’s, Card, Check and Call.”

In a bid to help protect customers against bogus callers, Scottish Water is again offering an Anti-Bogus Caller Pack which contains a personal electronic alarm, window sensor, door viewer, UV marker pen and guard bar.