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Which report reveals Scotland's water industry is the most trusted sector among consumers

15 December 2016


Scotland’s water industry is the most trusted sector among consumers, according to a new report from Which?

The water sector is given a 68% trust rating – ahead of the food/grocery sector and technology appliances on 62%.

The findings have been published in the latest consumer insight report from Which? based on an online survey of adults living in Scotland.

Peter Farrer, Scottish Water’s Chief Operating Officer, said:

“Scottish Water serves 2.49 million households the length and breadth of Scotland, so it is greatly encouraging to see that the Scottish water industry performs strongly in this report.

“This builds on the achievement of some of our best ever customer service results in the last year. Our customers are benefitting from average household charges which are below the average in England and Wales while compliance with strict drinking water quality standards is at record levels.

“We are proud to be one of the UK’s top performing water companies, but are determined to raise the bar even further. Our six-year, £3.5 billion investment programme is well underway – delivering further improvements to vital infrastructure for the benefit of our customers, while enhancing the environment and supporting jobs. 

“We have introduced a new Customer Experience Measure to ensure we are meeting the expectations of those we serve and are placing a strong focus on ensuring that we continue to earn – and maintain – the trust of all the customers and communities we serve throughout Scotland.

Click here to view the report.