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Winter weather statement

05 March 2018

Mark McEwen, Customer Service Manager, Scottish Water, said:

Scottish Water is continuing to closely monitor and respond to the impact of the severe winter weather on our networks, infrastructure and supply to customers.

At present there is no significant customer impact in Scotland, although we have responded to a number of localised issues and a higher than usual number of calls from across the country in relation to burst pipes & leaks.

A key factor in the current situation is that Scotland has not been subject to the rapid thaw which has taken place in some parts of England & Wales.

While it’s not possible to fully predict the number of burst pipes which might occur, we have increased resources so we can match demand from customers.

We would also remind customers of the winter advice to protect property and pipes during available on our website at

If customers are aware of any leaks or bursts we would really appreciate their assistance in letting us know so we can respond as quickly as possible. Customers can contact us 24/7 via social media, email and telephone with full details available on our website.