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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


20th March 2018, 07:11

We have received reports of a burst water main in Park Crescent, which has resulted in water supplies to be off or at low pressure for some of our customers in the FK7 area.

We know how difficult it is to have no water, and we’re sorry for the inconvenience this maybe causing.  We’d like to reassure our customers that we will do everything we can to get the water supplies back on as soon as we can. 

We'll keep this page up to date as we get information from our engineers on the ground

Scotland Wide

19th March 2018, 19:56
Scotland Wide

Scottish Water teams are continuing to respond to service reports from customers across the country during the period of thaw, which brings a risk of burst pipes and leaks.

A number of localised incidents have been reported to us.

If you have experienced any delay in us responding to you over this period, we apologise for any inconvenience this may have caused.

We will remain focused on ensuring we respond to customer support calls in as effective a manner as possible. 

Customers are being reminded of the steps they should take to protect their property to prevent flooding from burst pipes. Further information including videos on what to do when pipes freeze and burst is available at