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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.


21st June 2018, 19:14

Scottish Water is asking customers in Moray to use their water wisely as a result of prolonged dry weather in the area.


The dry conditions, despite some recent rainfall, and increased demand in the area have led to the utility encouraging customers served by the Badentinan Water Treatment Works (WTW) to take simple water efficiency measures to ensure continued supply to homes and businesses.


Badentinan WTW serves domestic properties and businesses in the Elgin, Kinloss, Forres, Burghead, Lossiemouth, Rothes, Fochabers, Dufftown and Craigellachie areas.    .


Simple steps customers can take to use water efficiently include:


  • Turning off the tap when brushing teeth and shaving
  • Using your washing machine and dishwasher fully loaded

  • Boiling the kettle with only the water you need

  • Using a bucket of water instead of a hose to wash your car

  • Using a watering can instead of a hose to water gardens and plants

  • Taking a shorter shower

Scottish Water is also asking businesses to consider their usage and how they can use water more efficiently.  Businesses should speak to their licensed provider for advice.



To help customers use water wisely, Scottish Water has put together a free water saving pack which has some gadgets, such as tap aerators and shower timers, (subject to availability) to save water in the kitchen, bathroom and garden.


For advice, visit our website

Summertown Road

21st June 2018, 19:13

Our Sewer Alliance partners have been carrying out essential maintenance to part of our sewer network on Summertown Road, Glasgow.

Due to the scope of this work, this requires a road closure for the duration of the works. We expect this work to be ongoing for the next couple of weeks.  

We appreciate this road closure is causing disruption to residents in the area and we apologise again for the inconvenience caused.  Thank you for your continued patience.  

We will update this message as soon as we have further information. 



Severe Weather

18th June 2018, 07:30
Scotland wide

The weekend of June 9th and 10th 2018 saw substantial rainfall cause an impact on our infrastructure in the greater Glasgow area. Over a 24hr period our sewer response teams attended to almost 200 contacts in relation to flooding.

We really appreciate the distress that flooding can cause to our customers. We have been working around the clock liaising with customers onsite and utilising our own teams, as well as external specialist contractors to complete clean-ups in streets, gardens and in some instances within customers properties. We are continuing to work with affected customers in identifying assistance requirements after these events and are keeping those impacted updated on progress.

If you require further information please contact us through our normal channels: 

Customer Service Hotline: 08000 778 778

Twitter: @Scottish_Water

Facebook: @ScottishWater