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Great value for customers

Great value for customers:

Scottish Water customers continue to benefit from an average household charge which is lower than the average charge in England and Wales. In April 2014 Scottish Water charges increased for only the second time since 2009. The 1.6% increase was below inflation.

This means Scottish Water’s average household charge in 2014/15 is around £339 per year - less than £1 a day (for the average household between Band B and Band C). This is £54 lower than the average bill in England and Wales. Since 2009 Scottish Water charges have reduced by 10.2% relative to the rate of inflation.

Through our customer engagement programme we have identified that continued stability in charges, while maintaining investment in our network, is a priority for our customers. As a result we have committed, working with the Water Industry Commission for Scotland and the Customer Forum, to maintaining low level increases in charges through our business planning in the upcoming 2015-21 regulatory period.

Customer charges enable Scottish Water to deliver investment to build on service improvements made in recent years. In 2013/14 we invested £475 million - the equivalent of around £195 per household in Scotland.