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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at www.twitter.com/scottish_water or on Facebook at www.facebook.com/scottishwater and we will be sure to respond to you as soon as we can.

Moray

19th June 2018, 13:17
IV30

Scottish Water is asking customers in Moray to use their water wisely as a result of prolonged dry weather in the area.

 

The dry conditions, despite some recent rainfall, and increased demand in the area have led to the utility encouraging customers served by the Badentinan Water Treatment Works (WTW) to take simple water efficiency measures to ensure continued supply to homes and businesses.

 

Badentinan WTW serves domestic properties and businesses in the Elgin, Kinloss, Forres, Burghead, Lossiemouth, Rothes, Fochabers, Dufftown and Craigellachie areas.    .

 

Simple steps customers can take to use water efficiently include:

 

  • Turning off the tap when brushing teeth and shaving
  • Using your washing machine and dishwasher fully loaded

  • Boiling the kettle with only the water you need

  • Using a bucket of water instead of a hose to wash your car

  • Using a watering can instead of a hose to water gardens and plants

  • Taking a shorter shower

Scottish Water is also asking businesses to consider their usage and how they can use water more efficiently.  Businesses should speak to their licensed provider for advice.

 

 

To help customers use water wisely, Scottish Water has put together a free water saving pack which has some gadgets, such as tap aerators and shower timers, (subject to availability) to save water in the kitchen, bathroom and garden.

 

For advice, visit our website www.scottishwater.co.uk/savewaterscotland

Glendevon

19th June 2018, 12:53
FK14

Our team responded quickly yesterday evening after a burst 24 inch main caused damage to the road surface on the A823 close to the Castlehill Reservoir in Glendevon.

The burst had no immediate impact on customer water supplies in the area; however, it was necessary to close the road last night due to the damage that had occurred and the deep excavation required in order to carry out a complex repair overnight.

Following completion of the repair, the priority of our team on site this morning has been to enable the road to re-open safely in order to minimise disruption to local communities.  We have now been able to complete a temporary reinstatement in order to allow one lane of the A823 to be opened, with temporary traffic lights in place.

A full repair will be carried out as soon as possible and we will inform local communities if there is any further disruption to the A823 expected in order to complete this work.  We would like to apologise for the inconvenience caused by the need to close the road last night and thank local residents and road users for their patience while we worked to complete a challenging repair and to get the road re-opened

 

Castle Douglas

19th June 2018, 11:37
DG7

We are onsite to carry out necessary repairs to a burst water main and customers may experience loss of water supply, low pressure, and discoloured water.  

We aim to have water supply restored by 3pm.  We will provide a further update when water supply has been restored to those customer affected.

We would like to thank you for your patience and apologise for any inconvenience this may cause
 

Laurencekirk

19th June 2018, 10:19
AB30

We are onsite to carry out necessary repairs to burst water main at Bridgemill, Northwaterbridge and customers may experience loss of water supply, low pressure, and discoloured water.  

We aim to have water supply restored by 3pm.  We will provide a further update when water supply has been restored to those customer affected.

We would like to thank you for your patience and apologise for any inconvenience this may cause

Summertown Road

18th June 2018, 07:30
G51

Our Sewer Alliance partners have been carrying out essential maintenance to part of our sewer network on Summertown Road, Glasgow.

Due to the scope of this work, this requires a road closure for the duration of the works. We expect this work to be ongoing for the next couple of weeks.  

We appreciate this road closure is causing disruption to residents in the area and we apologise again for the inconvenience caused.  Thank you for your continued patience.  

We will update this message as soon as we have further information. 

 

 

Severe Weather

18th June 2018, 07:30
Scotland wide

The weekend of June 9th and 10th 2018 saw substantial rainfall cause an impact on our infrastructure in the greater Glasgow area. Over a 24hr period our sewer response teams attended to almost 200 contacts in relation to flooding.

We really appreciate the distress that flooding can cause to our customers. We have been working around the clock liaising with customers onsite and utilising our own teams, as well as external specialist contractors to complete clean-ups in streets, gardens and in some instances within customers properties. We are continuing to work with affected customers in identifying assistance requirements after these events and are keeping those impacted updated on progress.

If you require further information please contact us through our normal channels: 

Customer Service Hotline: 08000 778 778

Twitter: @Scottish_Water

Facebook: @ScottishWater

Email: Help@ScottishWater.co.uk