This website uses cookies. Cookies are text files that websites place on your computer to collect information about your visit. Find out how we use cookies and how to switch them off here: Cookie Policy

Contact Us

We want to hear from you

Current Service Updates

If you are experiencing an unexpected loss of supply or emergency, you can check if it is on our current service updates page or Twitter page @scottish_water.

Report a problem

You can contact us to report a problem by:
Using our feedback form 
Emailing us customer.services@scottishwater.co.uk 
Tweeting us @scottish_water 
Calling us on one of the below numbers. Calls will be recorded for quality or training purposes.

Customer Helpline - 0800 0778 778

Scottish Water operates a freephone Customer Helpline to handle any of your enquiries. This line is open 24 hours a day, 7 days a week.

Additional Support Register - 0800 0778 778

If you have a disability or medical condition or any other reason for additional support, please call our Customer Helpline on 0345 601 8855 and we will take a note of your name, address and discuss any additional support you require and keep this on our confidential Additional Support Register.

Next Generation Text (NGT) Relay - 18001 0800 0778 778

If you have a speech or hearing difficulty you can use Next Generation Text (NGT) Relay (formerly known as Text Relay).

Our main administration centres have an induction loop for customers with hearing aids.

Write to us:

The address of our head office is:
Castle House
6 Castle Drive
Carnegie Campus
Dunfermline
KY11 8GG

If you are still not satisfied with your service you can find out how to escalate your complaint here.