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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


18th March 2018, 05:07

Repairs on the burst water main on New City Road are now complete.

Following the repair on our network, you may experience some discoloured water.

This discolouration is quite common after there has been some kind of a disruption to the water main in which this natural sediment lies in. We appreciate that this doesn't always look nice and can be concerning for customers. We advise letting your cold water tap run at half pressure until your water runs clear again.

We apologise again for the inconvenience this has caused and thank you. 

Glasgow - Road Closure

17th March 2018, 07:32

A 9" burst water main has been located at Phoenix Road in Glasgow. To allow us to carry out repairs safely & effectively, there will be a full road closure at Junction 17 Westbound of the M8 leading to Great Western Road & West Graham Street.

This road closure will be in place from Saturday 17th at 8pm until Monday 19th at 6am and diversion road signage will be in place during this period. We will work as best we can to get the works complete and the road reopened before then and will update this message if we are able to do this.

We ask that customers plan their journey ahead and share our social media messages with family and friends.

We also would like to thank customers for their patience and understanding.

Scotland Wide

14th March 2018, 19:47
Scotland Wide

Scottish Water teams are continuing to respond to service reports from customers across the country during the period of thaw, which brings a risk of burst pipes and leaks.

A number of localised incidents have been reported to us.

If you have experienced any delay in us responding to you over this period, we apologise for any inconvenience this may have caused.

We will remain focused on ensuring we respond to customer support calls in as effective a manner as possible. 

Customers are being reminded of the steps they should take to protect their property to prevent flooding from burst pipes. Further information including videos on what to do when pipes freeze and burst is available at