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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


18th December 2017, 12:37

We are travelling to site to identify an issue on our water network, which has resulted in water supplies to be off or at low pressure for some of our customers in the G83 area.

We know how difficult it is to have no water, and we’re sorry for the inconvenience this maybe causing.  

We'll keep this page up to date as we get information from our engineers on the ground.


18th December 2017, 11:40


Scottish Water has completed a repair to a water main burst in Kilmarnock and is working to restore normal supply to customers.

The burst was located on Saturday afternoon on a 16 inch water main at Glasgow Road, Kilmarnock. Around 1500 properties have been affected by the incident.

Teams worked overnight to carry out the repair which was completed by Sunday morning. The water main is now being re-charged.

A Scottish Water spokesman said: “The repair proved to be complex and we would like to thank customers for their patience while we continue to resolve the situation.

 “We apologise to anyone who has been without water during the period of this incident and would like to assure you that we are doing all that we can to ensure supplies are restored.”

When normal water supplies are restored, affected properties could experience discoloured water which is normal after a burst of this nature. Customers are advised to run the cold water tap in their kitchen until the water runs clear.