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Contact Us

We want to hear from you

Our Contact Centre is open 24 hours a day, 7 days a week

Customer Helpline - 0845 601 8855

Scottish Water operates a Customer Helpline to handle any of your service enquiries, this line is open 24 hours every day.

Emergency Helpline - 0845 600 8855

In case of an emergency, please contact our 24 hour Emergency Helpline to enable us to help as soon as possible

If you are experiencing an unexpected loss of supply or emergency, check if it is on our current service updates page

Additional Support Register - 0845 601 8855

If you have a disability or medical condition or any other reason for additional support, please call our Customer Helpline on 0845 601 8855 and we will take a note of your name, address and discuss any additional support you require and keep this on our confidential Additional Support Register.

Text Relay - 18001 0845 601 8855

If you have a speech or hearing difficulty you can use Text Relay (formerly known as RNID Typetalk).

Our main administration centres have an induction loop for customers with hearing aids.

Calls will be recorded for quality or training purposes

Report a problem

You can also report a problem, or contact us using our feedback form. You can also drop us an email at

The address of our head office is:
Castle House
6 Castle Drive
Carnegie Campus
KY11 8GG

If you are still not satisfied with your service you can find out how to escalate your complaint here.