We want to hear from you
Our Contact Centre is open 24 hours a day, 7 days a week
Customer Helpline - 0845 601 8855
Scottish Water operates a Customer Helpline to handle any of your service enquiries, this line is open 24 hours every day.
Emergency Helpline - 0845 600 8855
In case of an emergency, please contact our 24 hour Emergency Helpline to enable us to help as soon as possible
If you are experiencing an unexpected loss of supply or emergency, check if it is on our current service updates page
Additional Support Register - 0845 601 8855
If you have a disability or medical condition or any other reason for additional support, please call our Customer Helpline on 0845 601 8855 and we will take a note of your name, address and discuss any additional support you require and keep this on our confidential Additional Support Register.
Text Relay - 18001 0845 601 8855
If you have a speech or hearing difficulty you can use Text Relay (formerly known as RNID Typetalk).
Our main administration centres have an induction loop for customers with hearing aids.
Calls will be recorded for quality or training purposes
Report a problem
You can also report a problem, or contact us using our feedback form. You can also drop us an email at firstname.lastname@example.org.
The address of our head office is:
6 Castle Drive
If you are still not satisfied with your service you can find out how to escalate your complaint here.