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Contact Us

We want to hear from you

Current Service Updates

If you are experiencing an unexpected loss of supply or emergency, you can check if it is on our current service updates page or Twitter page @scottish_water

Report a problem

You can contact us to report a problem by:
Using our feedback form 
Emailing us customer.services@scottishwater.co.uk 
Tweeting us @scottish_water 
Calling us on 0345 601 8855.

Customer Helpline - 0345 601 8855

Scottish Water operates a Customer Helpline to handle any of your service enquiries; this line is open 24 hours a day, 7 days a week.

Additional Support Register - 0345 601 8855

If you have a disability or medical condition or any other reason for additional support, please call our Customer Helpline on 0345 601 8855 and we will take a note of your name, address and discuss any additional support you require and keep this on our confidential Additional Support Register.

Text Relay - 18001 0345 601 8855

If you have a speech or hearing difficulty you can use Text Relay (formerly known as RNID Typetalk).

Our main administration centres have an induction loop for customers with hearing aids.

Calls will be recorded for quality or training purposes

Write to us:

The address of our head office is:
Castle House
6 Castle Drive
Carnegie Campus
Dunfermline
KY11 8GG

If you are still not satisfied with your service you can find out how to escalate your complaint here.

Note: Calls to 0345 numbers are charged at the same rate as calls to a landline number for mobile users and are included as part of any inclusive or free minutes.