We want to hear from you
Current Service Updates
If you are experiencing an unexpected loss of supply or emergency, you can check if it is on our current service updates page or Twitter page @scottish_water.
Report a problem
You can contact us to report a problem by:
Using our feedback form
Emailing us firstname.lastname@example.org
Tweeting us @scottish_water
Calling us on one of the below numbers. Calls will be recorded for quality or training purposes.
Customer Helpline - 0800 0778 778
Scottish Water operates a freephone Customer Helpline (but there may be a charge if you use a mobile) to handle any of your enquiries; this line is open 24 hours a day, 7 days a week.
Additional Support Register - 0800 0778 778 *
If you have a disability or medical condition or any other reason for additional support, please call our Customer Helpline on 0345 601 8855 and we will take a note of your name, address and discuss any additional support you require and keep this on our confidential Additional Support Register.
Next Generation Text (NGT) Relay - 18001 0800 0778 778 *
If you have a speech or hearing difficulty you can use Next Generation Text (NGT) Relay (formerly known as Text Relay).
Our main administration centres have an induction loop for customers with hearing aids.
Write to us:
The address of our head office is:
6 Castle Drive
If you are still not satisfied with your service you can find out how to escalate your complaint here.
*Please note, these numbers are also free from landlines but there may be a charge if you use a mobile.