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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by any of the above cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at www.twitter.com/scottish_water or on Facebook at www.facebook.com/scottishwater and we will be sure to respond to you as soon as we can.

Keep Me Updated

18th March 2016, 09:46

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228.

To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network.

There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 08:00 and 20:00 Monday to Friday. Between the hours of 20:00 and 08:00, you will only hear from us if there is an event which critically affects the service we provide.