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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


27th May 2017, 20:47

As supplies start to restore customers may experience some discolouration to their water. In order to clear this you should run just your cold kitchen tap at half pressure until the water stream runs clear.

For any further assistance call us on 08000-778-778 and one of our experienced Customer Service Advisors will deal with your call as quickly as possible. Alternatively you can follow us on Facebook and Twitter.



Flash Floods

27th May 2017, 17:53
ML4, ML5, ML6, ML9, G32, G33

As the result of flash floods in the above areas, customers here may be experiencing difficulties with their drains. Where the drains carry combined storm and foul water sewage flooding can occur. 

If you are concerned about flooding involving sewerage this should be reported to ourselves. Please call Freephone 0800 7310840 and our experienced call handlers will be able to assist you. If the flooding involves only surface water and not sewerage we would advise you to contact your local Council.