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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


22nd November 2017, 22:00

A burst water main has been located in Portree, customers here may experience loss of water supply, low pressure, and discoloured water.

A squad is on site to carry out the necessary repairs and will restore supplies as soon as possible.  We are estimating the repairs to be completed by 23:00 this evening and supplies will restore slowly after.

We apologies for any inconvenience caused.


14th November 2017, 19:29



We are continuing to carry out localised flushing to help remove discolouration from the network that has been affecting some customers in parts of North Ayrshire..

We have been contacted by small numbers of customers in parts of Dalry, Saltcoats, Ardrossan, Largs, Kilwinning and Kilbirnie, about brown-coloured water coming from their taps.


Our engineers investigated the issue and established that a faulty valve on our network in the Dalry area caused the discolouration by natural sediment which lies in the water mains.


Such discolouration often occurs after there has been some kind of disruption to the water main. 


We have resolved the issue with the valve and are continuing to carry out some localised flushing in water mains in the area to help remove the discolouration from the network.

We appreciate that the discoloured water does not look pleasant and can be concerning for customers.


We are monitoring the water and advising affected customers to let their cold water tap run at half pressure until the water runs clear again.


As this is affecting a wide area, when normal water supplies are restored could depend where affected properties are located on the network. 


We thank affected customers for their patience and co-operation and apologise for any inconvenience. 

Carron Valley

9th November 2017, 10:39
FK1, FK2, FK3, FK4, FK5, FK6, FK7, FK8, G63, G65, G66, G67, G68

Scottish Water have been working hard to restore normal water supplies in the Denny, Bonnybridge, Cumbernauld and Larbert areas, after reports from some customers about an earthy or musty taste or odour in the water supply. The quality of the water now leaving Carron Valley Water Treatment Works has improved significantly to a level where most customers should no longer experience any further taste and odour issues.

The water continues to be tested rigorously in our laboratories and we can confirm that it is safe to use as normal and does not pose a risk to public health.

We apologise for the inconvenience caused to customers impacted. We appreciate this has been an ongoing issue and would like to thank you for your patience.

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