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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

SMS Text Updates

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.


18th July 2018, 02:44

A burst water main at Calaisburn Place, Dunfermline may be causing some customers to experience disruption to their supply.

A squad have been organised and will be onsite to carry out the emergency repairs. 

We apologise for any inconvenience this may be causing customers and will provide a further update as soon as more information becomes available. 


17th July 2018, 23:19

A burst water main at Cloberfield Gardens may be causing some customers to experience disruption to their supply.

A squad are on site working to complete the emergency repairs. 

We apologise for any inconvenience this may be causing customers.

Due to delays with the repair we are now estimating that the water will be restored for around 01:00hrs. 


17th July 2018, 19:12

Road users in Glasgow are being advised that Garscube Road is set to re-open following a burst water main in the Cowcaddens area on Friday 13 July 2018. 
In order to help minimise disruption for commuters, the road will reopen at around 9am tomorrow morning, Wednesday 18 July, with two lanes open southbound and one lane open northbound. 
A section of Garscube Road was originally closed in both directions from its junction with Possil Road to the traffic lights at the slip road for the M8 eastbound (near to Corn Street). 
It is necessary for some restrictions, which were agreed in consultation with Glasgow City Council, to remain in place to enable the reinstatement work to continue safely. 
Scottish Water apologises to road users for any inconvenience and thanks them in advance for their patience and co-operation while the reinstatement work continues.



13th July 2018, 17:10

Traffic management on Keithhall Road as work continues on £22m Inverurie works



It’s almost a year since work started on site in Inverurie for Scottish Water’s new waste water treatment works.


In that period the main structure and technology for the £22m ‘Nereda’ plant has been put in place, and a new sewer main installed.


The next phase of work, which is being carried out by Scottish Water’s alliance partner ESD, will see a new manhole installed close to the works.


This will require a lane closure on Keithhall Road with temporary traffic lights in place, to enable the work to be carried out safely.


The temporary traffic lights will be in place on the approaches at both sides of the railway bridge.


The road will remain open in both directions during the period the lane closure is in place.


Work will begin on Wednesday 4th July from 9.30am and last for approximately 2 weeks.


Local access will be maintained at all times.


Scottish Water would like to apologise for any inconvenience to customers and motorists while this essential phase of the £22m project is carried out.

Scotland Wide

7th July 2018, 20:55
Scotland Wide

Scottish Water is asking customers to use water wisely in their daily activities to help maintain supplies during the current period of hot summer weather.


Following a sustained dry period without any significant rainfall, customer usage has increased significantly. With the current weather conditions forecast to continue, Scottish Water is encouraging people to take simple but important steps to conserve our public water supplies.


In some areas there has been a 30% increase in demand for water during the summer so far and an additional 140 million litres are currently being produced and pushed through the system every day to meet current customer usage.


Scottish Water has been monitoring the situation closely and managing supplies across the country, including deploying additional resources to move water between distribution areas and tankering water to supplement local networks. 


Some water treatment works and distribution networks are working at near capacity to meet demand. 


Average reservoir levels are generally normal for this time of year but the current level of usage and continuing dry weather means stocks of stored water available for use are reducing.


Customers are being asked to reduce usage wherever possible. Businesses are also being asked to consider their usage and how they can use water more efficiently. Simple, practical steps which we encourage include:


  • Taking shorter showers
  • Using a watering can rather than a hose to water plants
  • Using a bucket rather than a hose to wash vehicles; only washing windscreens/lights instead of the whole vehicle
  • Turning off taps in the home whenever possible
  • Using washing machines and dishwashers fully loaded

To help customers use water wisely, advice is available on our website

Businesses should speak to their licensed provider for advice.