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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


19th September 2017, 12:15

Lifting of water restrictions on Shapinsay

17th September 2017, 14:45

Following discussions with NHS Orkney, the ‘Don’t Drink, Don’t Cook’ Notice which has affected water supplies to 166 properties in Shapinsay from Saturday has now been lifted.  Following the results of further sampling, we can confirm that customers in Shapinsay can now use their water as normal.

Investigations into the cause of the original failure are still ongoing and we have temporarily bypassed the Service Reservoir on Shapinsay, so that the island is currently being supplied with water directly from a verified safe source on the Mainland as an extra precaution until this work is complete.

We would like to thank customers on the island for their patience and understanding while this notice was in place.

Dr Derek Cox, Consultant in Public Health Medicine with NHS Orkney, said:

“Scottish Water has responded to this potential incident in a very professional way and as quickly as was possible, given the restrictions of geography.  I’d like to thank them and their staff for their co-operation and hard work in ensuring that this issue has been remedied as quickly as Sunday evening.  Just occasionally if these issues are not dealt with speedily they can become more serious"

Carron Valley

19th September 2017, 12:14
FK1, FK2, FK3, FK4, FK5, FK6, FK7, FK8, G63, G65, G66, G67, G68

Scottish Water are continuing to work hard to restore normal water supplies in the Denny, Bonnybridge, Cumbernauld and Larbert areas, after reports from some customers about an earthy or musty taste or odour in the water supply.

We apologise for the inconvenience caused to customers impacted. We appreciate this has been an ongoing issue and would like to thank you for your patience. We are continuing to carry out a number of operations to resolve this matter as quickly as possible.

The water continues to be tested rigorously in our laboratories and we can confirm that it is safe to use as normal and does not pose a risk to public health.

Monitoring of water supplies from the Carron Valley Water Treatment Works (WTW), which serves these areas, and the source reservoir has confirmed that the earthy/musty taste or odour is due to Geosmin, a harmless naturally-occurring by-compound associated with the breakdown of algae and other micro-organisms in the raw water sources. It has a distinct earthy, musty taste and odour and is present in some foods such as beetroot, spinach, and mushrooms. It contributes to the strong scent that occurs in the air when rain falls after a dry spell of weather or when soil is disturbed.

The latest sample results show a reduction in levels of Geosmin in the treated water supply. However, we acknowledge that some customers will still be experiencing the taste or odour issue with their water.

We are continuing to carry out extensive sampling and flushing in the network and service reservoirs where customers are still reporting issues.

Improvements are continuing to be made at the treatment works which will lead to a further reduction in Geosmin levels in the water supply and the associated taste and odour issues being experienced by some customers.

If any affected customers require any special assistance, we will help wherever possible. You can contact us on the following channels. Telephone, Email, Facebook & Twitter.

For further information on Geosmin, please click on the following link