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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.

Thornliebank - Road Closure

23rd July 2017, 07:41

The burst main at Boydstone Road has now been repaired. Unfortunately due to consequential damages the road closure will remain in place until the area can be cleared and re-instated. We aim to have these works completed asap but may be Tuesday 25/07 morning before the road is re-opened.

We thank you for your patience in this matter.