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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


25th April 2017, 05:52

We have had reports of loss of water supply, low pressure and discoloured water from the area. This is currently under investigation and we hope to have supplies restored as quickly as possible. We will update this message as soon as information becomes available to us.


24th April 2017, 22:27

As the result of essential maintenance customers near Buckstone Road may experience loss of water supply, low pressure, and discoloured water.  We have a squad on site to carry out the necessary repairs and are working hard to restore supplies as soon as possible.