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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


23rd March 2018, 22:22
G13, G12

Supplies have now been restored to those customers affected at Great Western Road.

As supplies fully restore customers may experience some discolouration to their water, in order to clear this you should run just your cold kitchen tap at half pressure until the water stream runs clear.

For any further assistance call us on 08000 778 778 and one of our experienced Customer Service Advisors will deal with your call as quickly as possible. Alternatively you can follow us on Facebook and Twitter.



23rd March 2018, 16:03

Scottish Water is continuing work to maintain or restore normal water supplies to properties near a major fire in Glasgow city centre.


Engineers will also continue to provide any assistance required by the Scottish Fire & Rescue Service (SFRS) as they tackle the blaze in part of the Sauchiehall Street area.


Fire appliances have been drawing on water from the local water mains network via fire hydrants and the SFRS expects to be working on-site for several days.


The heavier than normal use of water in the area has caused a temporary loss of normal water supply, low water pressure or discoloured water to a small number of  properties in the area.


Scottish Water engineers are continuing to work to maintain normal supplies to properties and to restore normal supplies to those which have been affected. They will also continue to assist SFRS by increasing water flow in the local water mains network if required.


We apologise to affected customers for any inconvenience during this incident and thank them for their patience and understanding.