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Social Media

Click on the below icons to view our various social media pages. See below for more details on how we use the below accounts to keep you informed.

Twitter Icon          Facebook Icon          Instagram Icon          Linkedin Icon



                       Pinterest Icon          Youtube Icon          News Twitter Icon

Twitter

We have two Twitter accounts. We use @Scottish_Water for frequent updates of work in your area and for campaigns, job vacancies and for volunteering work our people have carried out across Scotland. This is monitored 24/7. 

We use @ScotWaterNews for our news updates. 

Please note that we do not escalate customer complaints from Twitter. If you have a specific issue you can contact us on 0800 0778 778 to speak to one of our Customer Service Advisers or fill out this form on our website.

We also have regional twitter accounts:

@SWMarkMacLaren: Communities Manager for Glasgow, East Dunbartonshire, Renfrewshire, East Renfrewshire & Inverclyde.
@SW_BiIlElliot: Communities Manager for Edinburgh, Lothians, Scottish Borders, North & South Lanarkshire, Dumfries & Galloway.
@SWJaneMcKenzie: Communities Manager for West Dunbartonshire, Falkirk, Clackmannan, Stirling, South, North & East Ayrshire.
@SWJoannaPeebles: Communities Manager for Argyll and Bute, Highlands, Moray and the Western Isles.
@SWSteveScott: Communities Manager for Fife, Perth & Kinross, Dundee, Aberdeenshire, Angus, Orkney and Shetland.

Facebook

We use Facebook for current service updates that affect a large number of customers and for campaigns, job vacancies and for volunteering work our people have carried out across Scotland. You can get in touch with us on Facebook by leaving a message on our page and we will reply to you. Please note that we do not escalate customer complaints from Facebook. If you have a specific issue you can contact us on 0345 601 8855 to speak to one of our Customer Service Advisers or fill in out the form on the website.

Youtube

Our YouTube channel is www.youtube.com/scottishwaterfilm . Our videos are made in-house and cover many different aspects of what we do, from our investment work in communities and our work with WaterAid. A selection of our YouTube videos is also in the Video Library on the website.

Linkedin

LinkedIn: Search for Scottish Water’s company page. Here you can find information for employees past, present and in the future. Job vacancies and corporate updates are featured here.

Any other page, account or group on social media channels bearing the name Scottish Water is not an official Scottish Water social media channel.

We want to hear from you

We encourage customers to get in touch and be social with us and other members of the community on Facebook and Twitter. We also reserve the right to remove posts from our accounts at any time.

If you have a direct number or email of a contact in Scottish Water we advise that you use these methods instead of social media channels about a specific issue. Sometimes it is better to talk through a matter, our Customer Contact Centre is based in Edinburgh and is manned 24/7; you can reach our team on 0800 0778 778.

Likes and follows

From time to time we need to follow organisations and individuals to connect with them or to share content. Making a connection on a social media channel does not mean that we endorse individuals or organisations and we have no responsibility for the content of the accounts of the people or organisations with whom we have connected or who have connected with us.

Growing and changing

Social media is a new form of communication and we are constantly reviewing how we use it to provide the best service for our customers. We aim to achieve best practice in the utility and customer service industry with social media; over time our policy on social media will change and our use will grow to include more channels.