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Consultation Code

Keeping you in the picture with our consultation code


There are times when we may carry out maintenance work, projects and improvements behind the scenes, but we realise that there are also many occasions, depending on the project, when our work may affect you, our customer.  When we are working in your local area we aim to keep both you and stakeholders in your community in the picture about what we are doing and why.

Our Consultation Code is about how customers, Scottish Water employees and our representatives can work in partnership to ensure that individuals, communities and stakeholders are engaged in discussion early in the life of projects and developments. The Consultation Code meets our responsibilities under the Water Industry (Scotland) Act 2002 and is approved by Scottish Ministers.

We are currently developing our feedback form which will be available in early December 2012.

 

Document Thumbnail

Consultation Code

25/11/2011
285 KB PDF
Preview | Download
Our Consultation Code is about how customers, Scottish Water employees and our representatives can work in partnership to ensure that individuals, communities and stakeholders are engaged in discussion early in the life of projects and developments.
Document Thumbnail

Keeping you in the picture

25/11/2011
50 KB PDF
Preview | Download
Your guide to how we will keep you and your community involved.