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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


23rd May 2018, 17:03

An increase in naturally occurring manganese in the water source at Huntly is causing some customers to experience discoloured water. We would like to reassure those affected that this is not deemed to be a health risk and the water remains safe to drink and use for cooking and cleaning.

We are working hard to resolve the issue and controlled flushing of the distribution system will be carried out over the coming days to reduce the build-up of any manganese deposits in the pipes but this should not cause any interruption of supply.

We apologise to any customers affected by the discolouration and thank them for their patience while we work to resolve the issue as quickly as possible.

More information on manganese can be obtained on a factsheet available on our website by visiting: