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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


16th October 2017, 10:30

We have located a burst on a 36" water main at Saracen Street, within the Possilpark area of Glasgow.

Emergency repairs to the main are still underway, but have been delayed due to a high voltage cable touching the water main.

Scottish Power will be attending to assist and we have re-zoned the area to bring all affected areas back into supply.  

Some customers may experience discolouration to their water, in order to clear this you should run just your cold kitchen tap at half pressure until the water stream runs clear.

We apologise for any inconvenience that this may cause and will provide a further update as soon as more information becomes available. 

For any further assistance call us on 08000 778 778 and one of our experienced Customer Service Advisors will deal with your call as quickly as possible. Alternatively you can follow us on Facebook and Twitter.

Carron Valley

16th October 2017, 07:32
FK1, FK2, FK3, FK4, FK5, FK6, FK7, FK8, G63, G65, G66, G67, G68

Scottish Water have been working hard to restore normal water supplies in the Denny, Bonnybridge, Cumbernauld and Larbert areas, after reports from some customers about an earthy or musty taste or odour in the water supply. The quality of the water now leaving Carron Valley Water Treatment Works has improved significantly to a level where most customers should no longer experience any further taste and odour issues.

The water continues to be tested rigorously in our laboratories and we can confirm that it is safe to use as normal and does not pose a risk to public health.

We apologise for the inconvenience caused to customers impacted. We appreciate this has been an ongoing issue and would like to thank you for your patience.

For further information on Geosmin, please click on the following link