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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228. Please click here for T&Cs.


20th July 2017, 12:18
G64, G21 / Bishopbriggs, Glasgow

Supplies have now been restored to those customers affected at G64 Bishopbriggs & G21 Glasgow.

As supplies fully restore customers may experience some discolouration to their water, in order to clear this you should run just your cold kitchen tap at half pressure until the water stream runs clear.

For any further assistance call us on 08000 778 778 and one of our experienced Customer Service Advisors will deal with your call as quickly as possible. Alternatively you can follow us on Facebook and Twitter.


20th July 2017, 09:16

A burst water main has been located at Lossiemouth customers here may experience loss of water supply, low pressure, and discoloured water.

A squad is on site to carry out the necessary repairs and will restore supplies as soon as possible.  



Stenhouse - Traffic

19th July 2017, 13:45

We will be carrying our valve repairs following an investigation of a water rising event tomorrow (20/07) at the junction or Saughton Drive and Stenhouse Road. To carry out these works efficiently and safely we require to use 4-way traffic lights which may cause traffic delays should customers use this road.

The squad carrying out the works will begin around 9.30am and a reinstatement will be carried out thereafter. We endeavour to have the traffic lights removed before peak hours in the afternoon but if this changes we will update this message to give our customers as much notice as possible.

We ask that customers use alternative routes if possible and thank customers for their patience whilst we carry out these works.