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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

SMS Text Updates

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.

Edinburgh and the Lothians

16th August 2018, 13:44
EH10, EH11, EH12, EH13, EH18, EH19, EH20, EH21, EH22, EH23, EH24, EH26

Scottish Water is continuing to work on restoring normal water supplies in the Southside of Edinburgh, East Lothian and Midlothian and surrounding areas after receiving a small number of contacts from customers about an earthy/musty taste or odour in the water supply.

Monitoring of water supplies from the Rosebery Water Treatment Works, which serves the area, and one of the source reservoirs has shown that the earthy/musty taste or odour is due to harmless naturally-occurring by-products of algae or micro-organisms in the raw water sources.

The water has been rigorously tested in our laboratories and we can confirm that it is safe to use as normal and does not pose a risk to public health.

Scottish Water apologises for any inconvenience to affected customers and thanks them for their patience and understanding.

Scotland Wide

15th August 2018, 17:00
Scotland Wide

Scottish Water is continuing to ask customers across Scotland to use water wisely.

Despite some rainfall in recent weeks, the country experienced very warm and dry weather without any significant rainfall for a long period this summer.  The Scottish Environment Protection Agency (SEPA) said the six months from February to July was the driest since 1984.

Water levels in reservoirs across the country are recovering but, due to a number of factors, some are doing so more slowly than others.

For this reason, we are encouraging people to continue taking simple but important steps to use water wisely in their daily activities and help conserve our public water supplies.

Simple, practical steps which we encourage include:


  • Turning off taps in the home whenever possible
  • Using washing machines and dishwashers fully loaded
  • Taking shorter showers


Scottish Water is stressing that taking these steps to use water wisely is not something that should be done only in the summer but year-round.

As water is a precious resource, it should be used carefully every day by us all.

To help customers use water wisely, advice is available on our website

Businesses should speak to their licensed provider for advice.


14th August 2018, 14:11

We're continuing to work on a collapsed sewer pipe which has required a lane closure on the westbound carriageway at the Drumry Roundabout in Clydebank. 

Our team are on site working to remove a tree which is causing access issue to the collapse. We will update this message once we have more information on this work.

Apologies for the disruption to those traveling on this road and in the surrounding area.

Email and Webform Channels

10th August 2018, 12:53
Scotland Wide

We are currently experiencing technical difficulties with our email and webform channels which may result in there being a delay in responding to your enquiry.

Please contact us on our alternative methods of Facebook & Twitter. We have an experienced team who are working around the clock and will be happy to help.