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Aberdeen Investment

What we’re doing

We’re carrying out on a major £5.3 million initiative to improve drinking water quality for around 20,000 homes in Aberdeen. The project involves upgrading around 100 miles of water pipes across the southside of Aberdeen and outlying areas.

What it involves

We’re relining and cleaning pipes to improve the quality of water flowing through pipes to customers' taps. It’s a cost efficient method of refurbishing pipes which still have a long life in them.
Some of the work will involve excavations to access water mains and some local traffic management will be put in place as required. We will do all we can to keep this to a minimum with local access being maintained where possible.
In the event of any localised disruption while the work takes place, Scottish Water will write to customers in advance. 

Where we're working

The first part of the project, in the Torry area, has been completed. In September 2013 we’re starting work in the Norfolk Road and Queen’s Cross areas. When complete work will start in a number of other areas including Mannofield, Culter, Berryden, Rosemount, Whitehall, Cove North, Findon, Portlethen, Newtonhill and Muchalls.
 

Scottish Water investing in Ardersier

Latest news

The installation of a new underground pipeline to transfer waste water from new developments at Tornagrain, Inverness Airport and Castle Stuart to Ardersier Waste Water Treatment Works (WWTW) has now been completed and on-going minor reinstatement work along the coastal path is continuing,.

Work to expand the capacity of Ardersier WWTW is required to meet the needs of housing and economic growth in the area and is expected to get underway in summer 2018.

Overview

For around 40 years, Scottish Water has operated a waste water treatment works at a site outside Ardersier. This essential facility is used to treat waste water collected from the village, as well as from homes and the businesses in the wider area - including Inverness Airport and a number of small settlements including Tornagrain and Fort George. Once the waste water has been treated at thworks, it is safely returned to the environment via an outfall pipe to the Moray Firth.

Scottish Water is delivering improvements to our essential waste water infrastructure in the area. The purpose of these works is to meet the needs of housing and economic growth in the area – including Tornagrain, Inverness Airport and Castle Stuart - while protecting and enhancing the environment of the Moray Firth. 

We are doing this through:

  • An expansion of the existing waste water treatment works within Scottish Water’s land to enable the facility to process an increased volume of waste water as a result of these growth projects.

  • Installing a new underground pipeline to transfer waste water from these developments to Ardersier Waste Water Treatment Works.

  • Installing ultra violet treatment equipment within the existing site - this will improve the disinfection of the waste water which comes into the facility. While the Ardersier waste water treatment works has served the area well for many years, we are required by our environmental regulator, Scottish Environment Protection Agency (SEPA), to improve the quality of the treated water which is safely returned to the environment. The main reason for doing this is to protect the bottlenose dolphins and help improve the quality of the water in the Moray Firth.

  • Extending the existing outfall pipe, near Fort George, by 300 metres - this will take the discharge of treated waste water further out to sea and into deeper water.

The below map shows the route of existing and new pipes in the area:

Ardersier pipe route map

C1005 road closure arrangements

Following engagement about the operation of the Traffic Management Plan which is in place for the Waste Water Treatment Works site, it has been agreed with Highland Council that the road closure on the C1005 will remain in place during periods Scottish Water is using the route for construction traffic, but that the road will be open outside these times.  Normally, when the road is open, the road closure signs and barriers will be placed to the side of the road; however, for longer periods when the road is not expected to be in use for HGV construction traffic, the signage may be removed. 

When the road closure is not operating, the 30mph speed limit and signage remains in force for all traffic using the route.  Should Scottish Water's contractor need to bring in a vehicle via the C1005 at any time, the barriers and road closure would be put in place to allow this to happen.

During October and November, we anticipate that a small number of HGV deliveries will be required. These deliveries will be made using the C1005 via the arrangements outlined above.

Engagement with customers

We are pleased to have had the opportunity to meet many of our customers in Ardersier at information events and meetings in recent months. The feedback given to us has been invaluable in helping to prepare for the work to be carried out and understand ways in which we can minimise the impact on our customers.

If you would like to view the planning permissions and other related documents please see the links below for the Highland Council Portal:

Please enter the reference "10/02007/FUL" into the following link for the expansion of the waste water treatment works.

Please enter the reference "16/02464/FUL" into the following link for the installation of ultra violet treatment at the treatment works.  

Ardersier Community Liaison Group

The aim of the Community Liaison Group is to minimise any negative impact and maximise the positive impact on the local community.  

The group will provide feedback and guidance on Scottish Water’s programme of engagement and communication with the local community, elected representatives and other stakeholders throughout the construction element of the approved projects.

 

This will facilitate feedback and enable informed debate that will help Scottish Water identify areas of concern, explore solutions, aid communication and progress the projects.

 

Group membership

 

Chair: Kevin Reid

 

The Highland Council: Councillor Roderick Balfour, Councillor Trish Robertson, Councillor Glynis Sinclair, Robbie Bain, Ward Manager

Ardersier and Petty Community Council: Valery Kirby
The Ardersier Foundation: Lesley Smith, Abigail Reardon

Ardersier Community Support Group: Tricia Macpherson, Mya Chemonges
Scottish Water: Paul Morley, Customer Delivery Team Manager; Gavin Steel: Corporate Affairs Manager (North)
Scottish Water Horizons: Brian James, Project Manager

ESD: Graeme Campbell, Project Manager

The Community Liaison Group welcomes feedback from residents in the village.  Comments or questions can be sent to ardersier@scottishwater.co.uk
 or to any of the members of the group.

 

The minutes from each meeting are posted on this page once reviewed and approved by members at the following meeting.  

 

Argyll and Bute Environmental Improvements

Coast view

Overview

Scottish Water is investing over £5m in Argyll and Bute to improve and protect the coastal waters around the Holy Loch and parts of the Firth of Clyde.

The improvement works are at five different sites at Toward, Rhu, Kilmun, Innellan and Strone.

The improvement works will ensure waste water collected from local homes and businesses that are connected to the existing sewer network is treated, preventing the discharge of untreated water into coastal waters. This will enable compliance with strict water quality standards while protecting and enhancing the environment.

We held 3 public information events in Rhu, Kilmun and Innellan from 28th February to 2nd March. At these events we had the drawings on display and had the project team to answer any questions the community had. We have now taken these on board which helped form our design and management of the traffic flows. 

The table below shows the progress in each village: -

Location  Progress  Type of work  Management of road traffic

 Toward

 

Completed 

 

Septic tank and

sewer pipework

 Completed

 

 Rhu 

 

In progress - expected to be

completed by Aug 2018

Septic tanks and

sewer pipework

Traffic lights on 

the Shore Road 

 Kilmun 

 

In progress 

 

Septic tanks and

sewer pipework

Traffic lights on 

the Shore Road 

 Innellan

 

In progress - expected to be

completed by end of June 2018

New sewer

pipework only

Traffic lights on

the Shore Road 

 Strone

 

 To start  July 2018 

 

Septic tank and

sewer pipework

Traffic lights on

the Shore Road 

 

Please see the links below for more information on work in each area.

Click here for more information on work in Toward

Click here for more information on work in Rhu
Click here for more information on work in Kilmun
Click here for more information on work in Innellan
Click here for more information on work in Strone

We will be regularly updating this page and will have details on each site, so please keep checking back for new information.

This work will be carried out by our Alliance Partners amey Black & Veatch (aBV).

Project Overview Map

Badenoch and Strathspey supply enhancements

River Spey near Aviemore

Scottish Water supplies high-quality drinking water to more than 10,000 properties in the Badenoch and Strathspey area.

We recognise that, following the opening of a new water treatment works in 2012, some customers found that the water was not to their taste.

Since Spring 2016 we have taken a number of steps to improve the supply in the local area including improvements to the performance of the treatment works and cleaning water pipes.  In April 2017, we completed the introduction of chloramination - a treatment process which allows for a reduction in the level of chlorine, helping to further improve the taste of drinking water.

In response to concerns that were raised by customers about public health issues, NHS Highland carried out and has published a review of available local health data in Badenoch and Strathspey.

The report prepared by NHS Highland’s Consultant in Public Health Medicine, Dr Ken Oates, concludes that, “From the evidence seen, reviewed and discussed there is no scientific data which suggests that the water supply to Aviemore and the surrounding area is in any way unsafe to drink, or to bathe in.  Indeed the opposite is true – that the water is of a high quality and over the past 5 years has consistently met the strict standards laid down for the water industry in the UK and Scotland.”

Responding to the report’s publication, Scottish Water’s Chief Operating Officer Peter Farrer said:

“Following discussions with our customers in Badenoch and Strathspey earlier this year, I gave a commitment to meet NHS Highland to raise the concerns that had been expressed about public health issues.  The report now published is the key outcome of that meeting and I am grateful to Dr Oates for his care in producing it.

“Scottish Water recognises that the change in the water supply for Aviemore and the surrounding area which took place in 2012 was not a positive experience for many of our customers.  For a short period, the high level of chlorine which had been required to treat the water previously sourced from Loch Einich was continued and this resulted in an unacceptable taste and smell of chlorine at customers’ taps.  Although the water from the River Spey boreholes at Kinakyle is of very high quality, its characteristics are different and we did not explain this well enough or respond to customer feedback quickly enough at the time.

“We have since worked very hard to listen to the views of our customers and to deliver improvements in response.  The successful introduction of chloramination in early April marked the culmination of this work, dramatically reducing the remaining level of ‘free chlorine’ reaching our customers and directly addressing the key issues about taste and odour which most customers had raised with us.

“Dr Oates’ report addresses the remaining public health issues that had been raised and I would encourage anyone with concerns to read it.  I would like to thank our customers for their patience while we have made these improvements .   We are committed to continuing to provide a first class service to local communities.   I hope the action we have taken together with the statement from NHS Highland provides reassurance about the high quality of the drinking water provided in Badenoch and Strathspey.  Of course, we ask anyone experiencing issues with their water in future to contact us so our local team can investigate and take any action required.” 

If you would like to know more about water quality in your area, please visit our water quality search page.

Click here to view a video about Chloramination

Buckie Sewer Upgrade

View our video here.

Scottish Water is working to improve the sewer network in Buckie, alongside alliance partner aBV.

The £700,000 project will see a new larger diameter sewer pipe laid between St Peter’s Terrace and Sutherland Crescent in the town, to mitigate historic flooding.

The work will be carried out in four phases, beginning on 28 May and lasting for approximately six months.

Phase 1

A road closure of St Peter’s Terrace will be in place from 28 May until the end of June, to allow the new sewer pipe to be laid from St Peter’s Primary School up to the end of St Peter’s Terrace. During this time, 3-way traffic lights will also be installed on St Peter’s Road to carry out a water main diversion to facilitate the new sewer install.

Phase 2

St Andrew’s Square will then be closed during the school summer holidays to continue laying the new pipe from the junction at St Peter’s Terrace across St Andrew’s Square leading onto St Peter’s Road.

Phase 3

Work will then move to St Peter’s Road, which will be closed from the end of school summer holidays until mid-September, up to the junction of Sutherland Crescent.

Phase 4

During the final phase a road closure will be in place on Sutherland Crescent from mid-September to October, to lay the new pipe from the junction of St Peter’s Road to outside No. 2 Sutherland Crescent, completing the project work.

Buckie
You can read documents and information displayed at an information event held in Buckie on 10 May below.

Burncrooks Water Improvements

Burncrooks Reservoir

 

What are we doing?


Scottish Water is investing in a multi-million pound project to ensure water quality to thousands of people in parts of East Dunbartonshire, West Dunbartonshire and west Stirlingshire areas by changing the source of their water supply from Burncrooks WTW to Milngavie WTW.  


What does the project involve?


There are four key components of the project: 

•  Pumping station at Bankell Service Reservoir
•  Transfer main from Bankell Service Reservoir to Baljaffray Service Reservoir
•  Pumping station near Craigton 
•  Rising main from Baljaffray Service Reservoir to connect to the south of the Carbeth DMA


Planning

A planning application for the pumping station at Bankell Service Reservoir has been submitted to East Dunbartonshire Council and can be viewed on the planning application section of their website.


Information event


An information event is being planned on Thursday 28th June at Milngavie Town Hall from 3pm until 7pm. Come along and meet representatives from Scottish Water and our alliance partner, Caledonia Water Alliance (CWA). We will be available to answer any questions that you may have regarding the project. 

Earlston Pipeline Project

On 19th March, Scottish Water and alliance partners Caledonia Water Alliance, started work on a new 7KM pipeline to improve and secure water supplies in and around Earlston.

 

So far we have installed over 2km of pipe work and are using modern construction techniques to help minimise disruption to local people including digging small tunnels under main roads.

To enable us to carry out these works, we will be required to close some local roads, however, access will be maintained for the properties within these closures.

 

On 20th June, work will start on Blainslie Road (C76) for 6 weeks. The road will be closed from the junction of the A68 to the junction of Mill Road.

 

On 18th June, we will be carrying a shorter 2 day closure on Mill Road from the bridge at Leader Water, to the junction of Blanslie Road. 

 

Earlston

 

The £4 million project is part of a wider Scottish Water initiative to improve the water quality and resilience of supplies, ensuring that customers continue to enjoy clear, fresh drinking water now and in the future.

The pipeline will run between Rhymers Stone and finish just North of Huntshaw Road in Earlston.

This webpage will be regularly updated as the project progresses.

 

 

Investing in Edinburgh

We're transforming Edinburgh’s water and waste water systems with a multi-million pound programme of investment.

We’re taking care of your water supply by upgrading many miles of water mains network, to improve security of supply and provide clearer, fresher drinking water. We're also upgrading Edinburgh’s sewer 
network to improve the environment while reducing the risk of flooding.

                   sewer     Haymarket     water

Investing in Inverurie

Watch our October update video here.

We are investing £21M upgrading the existing wastewater treatment works (WwTW) to ensure it complies with current EU directives to improve the water quality around River Don and Urie and to provide better capacity for the future.

Inverurie

The new works will be built within Scottish Water land where the existing works are. We are using state of the art technology which means the new works will have a smaller carbon footprint and will be more efficient.

It will use an innovative process called ‘Nereda’, which is a new method of wastewater treatment, pioneered by several wastewater companies in the Netherlands.

This method has many benefits which include:

  • Compact and uncomplicated designs

  • Lower construction costs

  • Lower operation and maintenance costs

  • Treats wastewater to higher standard with no or minimal chemicals and related wastes

  • Significantly lower energy consumption

  • Reduction in odour

  • As little as a quarter of the land required

For more information on how the Nereda process works watch this video here: https://youtu.be/mEw44xGG_no

Watch our video here of Keith Robertson describing the Nereda process being put in place at Inverurie WWTW.


3D model design


3D model

The image above shows the overall layout of the proposed Nereda tank and screens

Watch our video here of James Bex describing the 3D scanning process.

The project is due to start on the 4th September 2017 and is expected to take around 18 month to complete.

The work should have minimal impact on the community as most of the construction will be within the existing WwTW sites.

For the duration of the works there will be a temporary 20mph speed restriction on the B993 between the entrances to the current treatment works. This is to help ensure the safety of staff and site workers during the works.  Additional safety measures will include height restriction signs/barriers being installed either side of the rail bridge to ensure the safe access for construction traffic under the bridge 

There will also be a temporary road closure required on the B993 as shown below.  This four week closure is to allow us to lay pipework on the road under the railway bridge. The date for the closure has yet to be confirmed and local communications will be issued once a date is confirmed.  A signed diversion route will be in place during this section of the work.

B993
 

The project is being delivered by our alliance partners ESD, a joint venture between Galliford Try, MWH Treatment and Black and Veatch.

 

Loch Ness Water Project

Latest news

Following an initial information event in Fort Augustus in March, we are holding a second event at Glenmoriston Millenium Hall on Tuesday 1 May, between 4pm and 7pm, to provide a further opportunity for customers to find out more about proposed investment in the area. 

Residents and businesses with an interest in the plans are warmly invited to drop in and discuss any questions, comments or concerns with members of Scottish Water’s project team.

Investing in the future of your water supply in Fort Augustus and Glenmoriston


Working with its delivery alliance partner, Efficient Service Delivery (ESD), Scottish Water has developed proposals to replace the two existing water treatment works which currently serve the area with a single new works which would be located in forestry south of Invermoriston. 

The proposals include:

• Building a new water treatment works in forestry south of Invermoriston, drawing water from Loch Ness

• Installing a new water main to connect the two communities

• Building a new storage tank on high ground to the north of Fort Augustus

• Creating water storage capacity at Scottish Water’s existing site in Invermoriston

Loch Ness project map

The scheme as a whole would provide an improved water supply for both communities, with greater resilience and capacity to support future growth. 

It would also include the renewal of key sections of Scottish Water’s network in Fort Augustus, including a new twin pipe main crossing beneath the Caledonian Canal and the River Oich.


Oakmall

Taking care of your sewer network in Greenock

Watch the latest video of the investment work here.

What we are doing?

We are taking care of the waste water services in your community by upgrading the sewer pipes to help alleviate flooding in the area. This £2.8m investment project began in January 2018 and, once completed, will help alleviate flooding that occurs at the Oakmall Shopping Centre during periods of severe rainfall. 

What does the project involve?

Forty-seven metres of pipework is being installed to upgrade the existing sewer network, improve the water flow, and reduce the risk of flooding in the Oak Mall Shopping Centre and surrounding areas. The work is being carried out by Scottish Water’s alliance partner Amey Black and Veatch. The work is expected to take approximately 9 months for completion.

Where is the work taking place? 

Our current work is being carried out on the existing network in three separate locations: (see map below for locations) :- 

Bullring Car Park


The work within the Bullring car park has now been completed and the car park is in operation. 

B&M Car Park 

Oakmall
Work is ongoing to install two Combined Sewer Overflows within the car park of the B&M Home Store - located at point 1(Westburn Street) and point 2 (Inverkip Street) on the map below. Workers will use the open cut method to install pipework to connect the two chambers.

Please note:
•Parking has been suspended in some parking bays within the car park. Works have been located away from the shop entrance to help minimise disruption for customers and staff. 
•Diversion of existing utilities required at the start of the project which will require traffic management on the A78 Inverkip Street.
•Full pedestrian access will be maintained at all times.
•You may notice some noise and vibration from the works. 

Plan of 3 locations of work:

Oakmall

w/c 21st May 2018 – Traffic flow management to be set up on Inverkip Street 

We have to tunnel across to the existing sewer that is located in the middle of Inverkip roundabout. We shall then dig a shaft to make the connection to the new sewer. To do this work safely we have to introduce traffic  management on Inverkip Road. From w/c 21st May 2018, a section of Inverkip Road will be reduced from from 4 lanes down to 2 (one lane open each way). This shall last for 10-12 weeks. After this phase in August, a four way traffic light set up will be required at the roundabout with Inverkip St / Sir Michael St / High St for up to 4 weeks.

Public information stand held at Oakmall shopping mall

Oakmall

An information stand was held in the Oakmall shopping mall between 19/04/18 – 03/05/18.

To view the information slides, please click here.

Inverclyde catchment study

Future studies and investigations will be carried out to look at the flooding risk across the wider area.

Please click here for more information on the Inverclyde catchment study.

Rutherglen

rutherglen

Scottish Water is investing in Rutherglen to upgrade the sewage system and mitigate against flooding in the local area.

Site investigation works were carried out during 2016 in preparation for the two phases of Sewer Network improvements due to take place this year, commencing in late September 2017 with an expected completion date of late July 2018.

Water diversion works required to facilitate the upgrade to the local waste water system will commence from Monday 25th September and will last approximately 4 weeks. Temporary 4 way traffic lights will be in operation during this time and will be manually operated during peak times to ensure minimal disruption to local road users.

Once diversion works are completed, sewage upgrades to Viewpark Drive will begin week commencing 06 November 2017. This work will involve road excavations carried out in 50 metre sections beginning at the Stonelaw Road end and heading west towards Victoria Road, crossing Victoria Road and continuing. Full pedestrian access will be available at all times however vehicular access will be restricted to residents (with the exception of emergency vehicles). This will not affect waste bin collection as onsite personnel will ensure waste is collected.

The second phase of the project includes the construction of a water storage tank adjacent to the west of the site compound currently being established in Stonelaw Park. The tank will be submerged underground and will provide extra storm water storage to significantly reduce the risk of flooding. The installation of the underground storm tanks will proceed simultaneously with the sewer pipe installation along Viewpark Drive and access to the park shall remain available out with the enclosed area of work.

Once this work has been completed, a third phase of works in Buchanan Drive will follow between summer and Christmas 2018. We will provide further information on this third phase of works during springtime next year. 

Stonelaw   Stonelaw

Strathpeffer sewer renewal

Latest news

View our video of the completion here

A £500,000 project to renew the main sewer in Strathpeffer on the A834 from the junction with Ulladale Crescent (near the community centre) down to the entrance to the Ben Wyvis hotel has now been completed. 

The work was needed to ensure the sewer can continue to serve our customers and protect the environment in the years to come.

The project

The project got underway in late January 2018 and initially required the closure of a section of the A834 for several weeks while a section of the sewer was completely replaced. Measures were put in place to ensure that school and public transport services could continue to operate.  
 
A further two-day closure took place over the Easter holiday period to enable final reinstatement of the road to take place, with a local diversion being possible for cars and light vehicles.  
 
Following the initial road closure, the majority of the work was completed using a specialised relining technique to renew the existing sewer, minimising the requirement for widespread excavation and further disruption in the village. 
 
The work was carried on Scottish Water's behalf by alliance partners amey-Black & Veatch (aBV). 


Information event


An information event was held on Wednesday 29th November at Strathpeffer Community Centre to allow customers to discuss our plans with members of our team and provide feedback.  We would like to thank everyone who came along to find out more and share their views, which have contributed to preparations for the planned work.

The information that was available at the event is available to download below. 

Documents

Strathpeffer information boards - 29 November 2017

Strathpeffer postcard 1 - 11th of January 2018

Strathpeffer postcard 2 - 11th of January 2018

Ayrshire and East Renfrewshire Water Mains Improvement

 Ayrshire Pipeline

The £120m investment will connect the water main system in much of Ayrshire with the Greater Glasgow area’s water network and will benefit more than 200,000 customers in Ayrshire and East Renfrewshire by providing increased security of supply. This will allow us to respond more effectively to operational issues such as burst water mains and minimise disruption to our customers.

 

First Phase of water mains investment

The first phase of the project began in May 2016, comprising of the installation of 13 miles of new water main from near Newton Mearns to the Fenwick/Waterside area. This first phase is now nearing completion and whilst most of the 13 mile route is rural and through private land, construction teams have worked hard to overcome challenges such as working on peaty bogland and installing a section of the water main under a railway line near Barrhead. 

Our alliance partners, amey Black and Veatch (aBV), have also constructed a new pumping station at our existing water treatment works near Darnley as part of the project.

Second Phase

With the first phase now moving towards completion, Scottish Water has now started phase two of the Ayrshire and East Renfrewshire Water Mains Improvement in June 2017. The key elements of this stage of the project are as follows:

  • Construction of another stretch of water main approximately 13 miles long, installed from Amlaird Water Treatment Works in Waterside to Highlees Pumping Station near Dundonald
  • Construction of a new pumping station near the Grassyard interchange at Ralstonhill, east of Kilmarnock. Like the first phase of the project, the second will include stretches where the pipe goes under a railway line, near Crookedholm, and under a number of roads with road traffic management required. This second phase is being carried out on Scottish Water’s behalf by our alliance partners Caledonia Water Alliance. 

To view images and videos of the work within this project click the button below.

                                                                                    Images and videos

                                                 

                                                                                                                                                                                            

Ayr Water Mains

Work started in Ayr town centre on 24th April 2017 to replace the water mains to ensure our customers continue to receive the highest quality drinking water possible.

Key Project Facts

  • The overall project will take around 8 months to complete
  • On rolling programme, work is currently being carried out on High Street which is expected to last until mid-July.
  • A road closure will be in place n High Street between the hours of 8pm and 6am to minimise disruption.
  • We will notify all affected customers prior to any water supply interruptions
  • There will be road and lane closures in the town centre and we will be updating this page on a regular basis, so please keep checking back for up to date information.
  • The work is being carried out by our alliance partners Caledonia Water Alliance (CWA) on our behalf.
  • Please note that all dates are approximate and are subject to change.

A public information event was held on Tuesday 11th April at Ayr Town Hall to give the community an opportunity to meet the project team and ask any questions about the project.

Update September 2017:

As of mid-September our Alliance Partner, Caledonia Water Alliance (CWA) have completed work in 44 of the 60 sections of the Ayr Water Mains network requiring renewal.The project team have faced many challenges along the way but our main priority has remained the customer and trying to minimise disruption where possible.

CWA’s Customer Liaison Officers believe that going the extra mile is a key part of their job and have consistently worked to achieve our main priority, helping customers in various different ways including taking bins out, helping the elderly with shopping, assisting with the removal of heavy household appliances and delivering bottled water to vulnerable people.

We have worked in collaboration with Ayrshire Council along with local community groups, accommodating planned public events and where necessary changing our programme of works. We’ve also adapted working hours to suit local businesses in an effort to minimise disruption to trading.

Seeking opportunities to leave a positive legacy and give back to the community has also been a key priority. CWA have visited local schools throughout the duration of the project, highlighting health and safety in a fun way for the children and providing prizes for those who took part. They recently donated merchandise including re-usable water bottles and school supplies to be used at Ayr Fun Day and set up a safe parking area for the community games event in Dundonald.

Ayr fun day

The project is due to be fully completed by the end of this year and we would like to thank local customers for their patience and understanding whilst these essential works are carried out. We will continue to work hard to put the customer at the heart of everything we do, keeping disruption to a minimum and going the extra mile for our customers. 

Ayrshire and East Renfrewshire Chloramination

Taking care of your water supply

If you have received a postcard to your home or business from Scottish Water it will be to let you know we are investing to improve your water supply. 

As part of this, we will be changing the way we treat the water supplied to your property and we will be using a different process called chloramination.

This process is used in the treatment of water supplied to more than one million people in much of Edinburgh, Aberdeen, Inverness and other parts of the Highlands.

As part of our long-term investment programme to improve water quality to our customers, we are gradually increasing the number of areas in Scotland supplied with chloraminated water.

Click here to view our Chloramination Factsheet.

Click here to view a video about Chloramination.

 

Cambuslang Environmental Improvement Project

Duke's Road, Cambuslang Environmental Improvement Project

Capital Gem Awards

Capital Gem Awards

Thank you for taking the time to make a gem Awards nomination for a member of our team working on an investment project in your area.

We're delighted that you're impressed with the excellent customer service you received from one of our team!

We'll make sure that they know how much you appreciate their efforts.

Click here to complete the nomination form

Dundee Water Mains Improvement

                                            Dundee

Project Overview

Scottish Water is investing £5m in upgrading Dundee’s water infrastructure. We are investing to ensure our customers continue to receive the highest quality drinking water possible. Water mains can vary in age and that’s why the upgrading, and in some cases replacement, of these essential supply pipes is vital to ensure we achieve maximum water quality and security of supply for our customers.

What does the work entail?
Pipe refurbishment work includes replacement, re-lining the internal surface of the mains or cleaning them by swabbing and flushing. This improves the water quality from the existing water mains pipes by cleaning any deposits that have built up over time.

Update January 2018

The next stage will see work begin on Monday 29 January, with a southbound lane closure in place on Old Glamis Road from the junction of Kelvin Street to the junction of Clepington Road.

 

The lane closure is expected to be in place for approximately three weeks.

 

Local access will be maintained throughout the work, though there may be some parking restrictions in place.

 

Scottish Water and CWA do all they can to minimise disruption during any project and this lane closure is required as excavations will be required for this part of the work.

 

All traffic management is agreed in advance with the local council.

 

 

Gairloch Waste Water Treatment Works Improvements

Latest News

Scottish Water is reviewing its plans for the future of waste water treatment in Gairloch in the light of continuing concerns of the local community.

To allow open and constructive engagement with stakeholders to take place, we have withdrawn our application to amend the discharge licence at Gairloch Waste Water Treatment Work and will continue to operate the existing plant until a viable long-term solution is identified.

A stakeholder group will be set up to consider options under an independent chair and will involve representatives from the local community, Scottish Water and SEPA. More details on the membership of the group will be provided shortly.

Read our full news release

Background

The existing Waste Water Treatment Works at Gairloch was completed in 2002 and uses membrane bioreactor technology. This provides a high level of waste water treatment, but it has not been able to do this on a reliable basis during normal variations in flow from the sewer network.

At times when the existing WWTW cannot treat the full flow, this presents a significant risk of screened but otherwise untreated waste water being released into the environment. 

The reason we are proposing change is to ensure we can provide waste water treatment on a reliable basis under all normal operating conditions.  Our goal remains to find a reliable and sustainable solution that will serve our customers in Gairloch for the long term and reduce the risk of pollution.

Previous proposals

To address the issues arising with the current membrane plant, Scottish Water had proposed to install a new treatment works using septic tanks, a disk filter and disinfection with ultra-violet light.

The most recent proposals took into account the fact that the Gairloch and Sand beaches were granted bathing water status in 2016 and the licence application demonstrated how the new bathing waters environmental standard would be met.

This application has now been withdrawn to allow further discussion with the community to take place in order to identify the right technical and operational approach for the long term.

Listening to our customers

Listening to our customers is important to us and we recognise that customers in Gairloch have raised strong concerns about the proposed changes that we haven’t yet been able to address to their satisfaction. We want to establish a better dialogue so the community can be fully engaged in a long-term solution that will protect the local environment.

You can still read documents and information relating to our earlier proposals and engagement with the community below.

Greater Glasgow investment

Glasgow

We're transforming Greater Glasgow's water and waste water systems with a multi-million pound programme of investment.
 
We’re upgrading many miles of water mains to improve security of supply and provide clearer, fresher drinking water. We're also upgrading Greater Glasgow’s waste water network to improve the environment of the River Clyde and its tributaries while reducing flooding risk.
 
Click on the below buttons for more information.

 Environmental improvements                            Shieldhall Strategic Tunnel                            Improving the water supply

Hawick Sewer Improvement Project

All works are now complete.

Key Project Facts:

This £1.2m project at Duke Street, Hawick in Scottish Borders was to replace the damaged public sewer during the storms of December 2015. This will also help alleviate flooding during periods of heavy rain and storms.

The work involved replacing the damaged section of sewer which crosses the River Teviot at Mansfield Road and Duke Street / Glebe Mill Street in Hawick.  This will bring a number of important benefits to the community.

The work was completed in collaboration with Scottish Borders Council and was carried out by our contractors Morrison Construction. 

Inverclyde and Renfrewshire Mains Upgrade

Work to install about 12.5 miles of new water mains between Greenock Water Treatment Works (WTW) and customers in Kilmacolm and Lochwinnoch is about to start in Greenock on the 29th November 2016. The project is to improve water quality in these areas and is expected to be completed by late 2017. Most of the pipework will be laid through fields to reduce the impact to our customers.

The work will involve the following:

  • Installation of three miles of new water main from Whinhill Service Reservoir in Greenock to Dougliehill Service Reservoir
  • Construction of a new pumping station at Whinhill Service Reservoir to pump water from there to Dougliehill Service Reservoir and another at Burnbrae near Quarrier’s Village
  • Installation of three miles of water mains from Dougliehill reservoir to Kilmacolm, which will tie in to the existing water mains in the village

Update 30th January 2017:

Work to upgrade the water mains is starting on Kilmacolm Road on the 13th February 2017 for 4 months. We will be working jointly with Scottish Power, who are also laying power cables at the same time, to reduce the impact on the community.

From the 20th February there will be stop go signs on Dougliehill Road for approximately 1 week. This is to enable the installation of water pipes across Dougliehill Road.

Road Closure

A road closure on Auchmountain/Kilmacolm Road will take effect from 27th February for around 3 weeks and a lane closure for east bound traffic lights will be in place on Kilmacolm Road from Leven Road to Glenbrae Road. There will be temporary traffic lights and parking restriction in place at this time. Please follow all signs put in place.

 We will keep the community updated with information of the traffic management and affected customers will be notified in advance of any planned interruption to their water supply.

Knocknairshill traffic management

Isle of Seil

Seil

Scottish Water's objective is to create a positive impact on our customers and communities through our activities and investment programme. On the Isle of Seil we want to deliver a long term, sustainable Waste Water Treatment System for present and future generations.

To help us achieve this we have set up a community stakeholder group chaired by Michael Russell, the constituency MSP for the area. This group will ensure we are listening to the community whilst providing information about various options being investigated.

The group also includes Chris Chubb, an independent expert who is there to guide thinking and provide additional reassurance.

Proposals for the Waste Water Treatment on Seil

We held an information event on the 6th December 2017 at the Seil Island hall.The event was well attended with approx. 50 people in attendance. At the event we discussed our progress with studies and investigations and presented our preferred site location and associated access track which we will be taking forward to planning. 

As there had been significant change to the proposed access track we felt it was right to meet with the community to present the proposal and allow discussion before we progressed to the next phase. 

The main aspects of feedback received from those who attended in December centred on 3 main areas:-

    1. People who are supportive of the location and proposals

    2. People who were pleased that an alternative access track had been established following previous feedback about concerns.

    3. People who are completely against the site location due to its unspoiled nature location  

There was always an understanding from the outset that it would be very difficult to find a solution that would meet the unanimous approval of the community and this has proved to be the case. When the planning application goes live all individuals will have the right to make representations to the planning authority via this statutory process.  


Update 05/04/18 - Planning Applications

Seaview Terrace planning applications
We will be submitting the planning application for the Seaview Terrace Septic Tank within the next week. The full details will be available on Argyll and Bute's webpage - https://www.argyll-bute.gov.uk/planning-applications. There will be a subsequent planning application submitted for the temporary site compound required for the duration of the septic tank installation.

Proposed new treatment works planning application

Extensive work is currently underway to enable us to fully inform the construction and design process. This includes survey work to confirm the ecological sensitivity of the site together with the associated ground investigation work. This important work is required to support our planning application.

At this stage, we are working towards being in a position to submit information including environmental aspects from our survey work to Argyll and Bute Council, as planning authority, sometime in May. As part of this process we will be seeking the Council's views on our proposals and asking for their feedback. 

In addition, we propose to also hold a further engagement event, most likely in the summer where we will present the planning documents for the preferred option. 

Roanhead Terrace Sewer Flooding

Work started in March 2017 on a sewer replacement project which will address flooding issues in the Roanhead Terrace area of Kincardine. 

Work was recently completed ahead of schedule by over two weeks

RoanheadTerraceApr17

The project involved the replacement and re-lining of the existing sewer pipe along Toll Road. It was expected to take five weeks to complete but was actually completed in two and a half weeks

There were roadworks on Toll Road including a lane closure on Toll Road between Mercer Street and Dewer Avenue with temporary traffic lights in use. There was also access and parking restrictions. 

During the work the junctions of Mercer Street and Regent Street with Toll Road were closed. Local diversions in place.

The eastbound bus stop on Toll Road located near the junction with Regent Street was suspended and a temporary bus stop installed to the east of Dewer Avenue.

The project was delivered by our Alliance Partners amey Black & Veatch (aBV).

Milnathort sewer flood prevention project

This £1.6m investment in Milnathort involves upgrading of the waste water network to help prevent sewer flooding.

This includes construction of underground waste water infrastructure which will involve new manhole covers and sewers.

We are regularly communicating with the Milnathort community regarding the work and any upcoming road closures. We are also regularly providing information via the Kinross Newsletter publication.

The first of the postcard notifications for the first road closure has been sent out to customers and we will issue similar postcards as the work progresses.

Moffat View Plains

Moffat View sewer repairs 

Following the collapse of the road in Moffat View in March 2016, Scottish Water in collaboration with North Lanarkshire Council, is investing £800k to repair and upgrade the damaged sewer pipes to prevent further flooding. The work involves the installation of two new manholes and a new section of sewer. While the work is on-going temporary over-pumping will be carried out but will be removed once the work is complete.

The project started in late September and has made good progress. All infrastructure is now in place, however, the sheet piling is still in place and reinstatement works are still required.


North Lanarkshire Council will be also working alongside us to mitigate the issues with ground water. They will be commencing with their works once we have completed ours. We would like to thank the community for their continued patience and cooperation while we carry out these essential works.

 

Moodiesburn Environmental Improvements

Site investigation works 

Work is due to start in Moodiesburn on some site investigation work ahead of a planned project to renew the overland sewer pipe that goes through The Glen area in Moodiesburn. This work will help prevent bursts and protect the local environment well into the future.

Update 27th February:

Work on the second phase of trial holes will start on 1st March 2017. This phase of work will involve the removal of trees and the temporary construction of an access track across the field form the A80 to the Strathkelvin Path. This is expected to take around 4 weeks to complete. Access will be maintained at all times but there will be a lane restriction on the A80 for the first week.

Construction of access road March 2017
Construction of access road: March 2017

Site investigations involve a series of trial holes to help determine ground conditions ahead of the main construction work which is due to take place late next year.

Work began on the 9th January 2017. Due to the more challenging access route to the site, these investigation works are being carried out in phases which will take place roughly over a period of 4 months.

There will be a temporary diversion and access restriction to the Strathkelvin Railway Path for a short duration during the work. Please follow all signs put in place. However, vehicle access for nearby residents in Bedlay Castle Estate will be maintained at all times.

We would like to thank the community for their patience and cooperation while we carry out these works.

Nigg WWTW

Nigg WWTW

Investing in Oban's Water Supply

Oban

We are investing over £29M in Oban’s water supply. This includes the construction of the new Tullich Water Treatment Works, which started in January 2016 and is expected to be complete in late Summer 2018 with further investment expected.

This investment will ensure that thousands of customers continue to enjoy clear, fresh drinking water that meets the most stringent quality standards and will also accommodate planned growth in Oban.

 

At present, work is on-going on the new Water Treatment Works where innovative 4D visualisation technology has been used by our Alliance Partners, ESD (Efficient Service Delivery) to help deliver the project. Effective tools which use new technology to enable offsite building have also been used, in turn removing the need for 8 weeks’ worth of temporary scaffolding and improving efficiency. In a bid to reduce our carbon footprint, 90% of excavated materials (such as stone etc.) have also been reused on site, saving the need to transport and dispose of these materials; this also avoided increased construction traffic through Oban.

 

An interesting fact about the project is that over 35000 metres of cabling is being installed in the plant- that’s enough cable to stretch from Oban to Loch Awe!

 

Other areas of investment are still in the planning stage but as the project progresses we will be engaging with the local community to explain what the planned works will mean for them and what impact they will have. This page will also be updated with information as the project progresses so please keep checking back for updates.


We visited Rockfield Primary School which is located just a few minutes from the site of the new Tullich water treatment work and talked to the children about the new works, the water cycle and the benefits of staying hydrated. Check out this video of one of the classes participating in the water network challenge game.  

 

      Oban     Mike Russell, MSP visit Tullich Site in April

 

 

Prestonpans Rising Main

This £1.3million project, which started in June 2016 has involved the replacement of around 1km of 400mm diameter sewer mains along the B1348 in Prestonpans following a series of bursts in the area.

Update: 9th March
Prestonpans site March 2017

Works are nearing completion, all pipework is now installed, tested and in use. The temporary site is now being removed and ground areas are being prepared for seeding and planting. The planting works are expected to start week commencing 13th March and the seeding works will follow on shortly thereafter.

 

Prestonpans pipe route

Investment in South of Scotland

Stromness

                              Stromness

                               L-R: Liam McArthur MSP and Chris Wright, Site Manager, aBV

Scottish Water, alongside its alliance partner amey-Black & Veatch (aBV), has completed a £10 million project to upgrade the waste water network in Stromness.

The work focused on modernising the historic infrastructure serving the town and ensuring all Scottish Water sewers within Stromness are now connected to the town's waste water treatment works at Bu Point. 

This required the creation of an interlinked system of rising mains and gravity sewers, together with pumping stations, around the town’s harbour-front, meaning the water in the historic Stromness Harbour has been protected and enhanced well into the future.

Steve Scott of Scottish Water said: 

“The work that has been done in Stromness over recent years is important for the community’s future and is delivering significant improvement to the local environment. 

“Working in the heart of a historic community and a working port brings some challenges and we recognise that elements of the work have involved disruption - including restricted access, tides and laying new sewers in rock. We are very pleased to have completed the work that was needed and would like to thank local residents and businesses for the great patience they have shown.” 

Watch a video about the work here

Uphall Sewer Improvement Project


This £350,000 sewer improvement project invovles the renewal of 410m of cast iron rising main which runs from Uphall Pumping Station to a gravity system at MacFarlane Place in Uphall, West Lothian.

We've made up a Frequently Asked Questions document here for residents and road users.

Work began on Thursday 2nd June 2016 and was completed in October 2016.

We are currently carrying out the final phase of the project which consists of the replacement of the mains pipe along the footpath behind some properties on MacFarlane Place. All residents will be updated as to when these works will progress.

This work is being carried out by our alliance partners aBV.

 

Westray Water Treatment Works Upgrade

Scottish Water is set to improve the security of supply to Westray by upgrading the current works to provide the area with additional storage.
Works include the construction of a new clear water tank and associated pump kiosk within the boundaries of the existing water treatment works site. The tank will be 12 metres long x 6 meters wide x 6 meters high 

Construction is due to start on Tuesday 18 July 2017 and is expected to take around 10-12 months to complete. Please note that this start date is different from what was stated in initial postcard notices sent to customers.

We do not anticipate any planned disruption to your services and sinks and taps etc. can be used as normal. We will update this webpage as works progress.

Our alliance partners ESD will be carrying out this work on our behalf

Land south of Clatto Water Treatment Works - Public consultation

While the Clatto Water Treatment Works remains an integral part of our water supply network to the City of Dundee, the depot and adjoining land is now surplus to our operational requirements.

Dalmuir

Dalmuir Waste Water Treatment Works

Further improvements at Dalmuir Waste Water Treatment Works, Clydebank

Scottish Water in November 2013 started work on substantial improvements at the Dalmuir Waste Water Treatment Works (WWTW) in Clydebank.The £20m project, which received planning permission from West Dunbartonshire Council,  will enhance the operability and all round performance of the WwTW and reducing the potential for odour.

Scottish Water and Saur Services Glasgow Ltd (SSG), which operates the WWTW on behalf of Scottish Water, introduced a new treatment process there in 2010. This new process, called centrifuging, has been running successfully  using a temporary facility.

Centrifuges are like large spin-dryers which dry off water from liquid sludge to produce a sludge cake and ensure that the sludge is in a suitable state to go to land reclamation.

The temporary centrifuge system at Dalmuir WWTW has improved the sludge management process and we would now like to make this permanent. To do this, we need to erect a new building at the WWTW to fully enclose the equipment.

The investment  which we estimate will take about two years to complete, also includes a process which will improve the quality of waste water we discharge from the WWTW under licence from the Scottish Environment Protection Agency(SEPA) into the River Clyde.

It will involve the construction of housing for the system and a de-odourising unit along with other operational facilities.

Scottish Water is advising residents in the Dalmuir area of a possible temporary increase in traffic and noise levels at Dalmuir WWTW during our improvement work

As part of the project, piling work is due to begin around January 20, depending on weather conditions, and continue until the end of February.

During this work there might be an increase in traffic to and from the WWTW and noise levels. However, we will make every effort to minimise this, and the work is being carried out at a location on the site which is as far away from adjacent properties as is possible.

Scottish Water would like to thank customers in the area for their patience and understanding while we carry out this important work.

 

 

Glencorse

The award winning Glencorse Water treatments works will soon be serving the whole of Edinburgh. Find out about it here.

Working with the Levenmouth Community

We are working with the local community, elected members and CELTS, Levenmouth WWTW's operators, on the plant's operation. Find out more here...

Loch Ryan

We are delivering a project that will provide a long term waste water solution for Stranraer, Cairnryan, Kirkcolm and Leswalt.

Macritch Hill

Scottish Water has awarded Eneco Wind UK rights to explore development of a wind farm up to 54MW on land at Backwater Reservoir near Kirriemuir in Angus.

Seafield

Our project in Seafield to reduce odour is almost complete, find out more here.