Badenoch and Strathspey supply enhancements
Scottish Water supplies high-quality drinking water to more than 10,000 properties in the Badenoch and Strathspey area.
We recognise that, following the opening of a new water treatment works in 2012, some customers have found that the water is not to their taste.
Peter Farrer, Chief Operating Officer at Scottish Water said: “We would like to apologise that the taste of the water does not come up to the standard expected and also that it has taken us longer to make improvements than it should have, but I can assure customers that we are now doing everything we can to improve the taste of their water.
“Since last Spring we have taken a number of steps to improve the supply in the local area including improvements to the performance of the treatment works and cleaning water pipes.
We have announced plans to introduce chloramination - a process which allows for a reduction in the level of chlorine, helping to further improve the taste of drinking water.
Elise Cartmell, Chief Scientist at Scottish Water, said: “Currently around 1 in 4 Scottish Water customers receive chloraminated water, that includes places like Fort William, Inverness, Aberdeen and Edinburgh, so its widespread in Scotland, also in the UK and internationally. Indeed, chloramination has been in place since as far back as 1918 so it’s a well tried and trusted, and safe, drinking water treatment process.”
Customers who have been sensitive to the taste or smell of chlorine in tap water should notice a reduction when Scottish Water changes to the chloramination process. Otherwise customers should notice no further change.
Five information events were held in May and June 2016 to which 160 customers came. The information displayed at the events can be found below.
What happens next?
As the new process is introduced Scottish Water will write to customers in the coming weeks and hold information events across Badenoch and Strathspey to keep them fully informed.
If you would like to know more about water quality in your area, please visit our water quality search page.
Click here to view a video about Chloramination
Click here to view a video about the customer research work carried out in Badenoch & Strathspey
Display information from drop in events for Aviemore
Presentation made to Highland Council Ward Forum on the 21 June 2016
Untreated water data from Loch Einich prior to February 2012.
Water quality data from the Loch Einich (Blackpark) water treatment works prior to February 2012.
Untreated water data from the River Spey - February 2012 onwards.
Treated water data from Aviemore Water Treatment Works - February 2012 onwards.
This leaflet contains information on why chlorine is a safe way to disinfect water, where we sample, what chloramination is and why it is used.
This leaflet describes why chlorine is a safe way to disinfect water, how we add chlorine, why you may be able to taste or smell chlorine in your water, what you can do about it and how it may affect pet fish.
This leaflet describes where we sample, causes of discoloured water and why your water may sometimes taste or smell different.
This leaflet describes the different sources of raw water, where we sample and how we treat your water.
This leaflet explains where the water quality standards come from, where we sample and what we do if a test fails.
This leaflet explains where your water comes from, how we get water into your home, how and why we monitor the quality of your water and how you can use your water wisely.