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Badenoch and Strathspey supply enhancements

River Spey near Aviemore

Scottish Water supplies high-quality drinking water to more than 10,000 properties in the Badenoch and Strathspey area.

We recognise that, following the opening of a new water treatment works in 2012, some customers have found that the water is not to their taste.

Peter Farrer, Chief Operating Officer at Scottish Water said: “We would like to apologise that the taste of the water does not come up to the standard expected and also that it has taken us longer to make improvements than it should have, but I can assure customers that we are now doing everything we can to improve the taste of their water.

“Since last Spring we have taken a number of steps to improve the supply in the local area including improvements to the performance of the treatment works and cleaning water pipes.  

We have announced plans to introduce chloramination - a process which allows for a reduction in the level of chlorine, helping to further improve the taste of drinking water.

Elise Cartmell, Chief Scientist at Scottish Water, said:  “Currently around 1 in 4 Scottish Water customers receive chloraminated water, that includes places like Fort William, Inverness, Aberdeen and Edinburgh, so its widespread in Scotland, also in the UK and internationally. Indeed, chloramination has been in place since as far back as 1918 so it’s a well tried and trusted, and safe, drinking water treatment process.”

Customers who have been sensitive to the taste or smell of chlorine in tap water should notice a reduction when Scottish Water changes to the chloramination process. Otherwise customers should notice no further change.

Five information events were held in May and June 2016 to which 160 customers came. The information displayed at the events can be found below. 

What happens next?

Information Event and Public Meeting 20th March 2017 

As the new process is introduced Scottish Water is holding an informal information event and a public meeting on 20th March 2017. Both events are taking place at the Cairngorm Hotel in Aviemore. For the informal information event, people are welcome to drop in any time between 4pm and 6:30pm. The public meeting, which is being hosted by Peter Farrer, will start at 7:30pm.

If you would like to know more about water quality in your area, please visit our water quality search page.

Click here to view a video about Chloramination

Click here to view a video about the customer research work carried out in Badenoch & Strathspey

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Display information from Aviemore events

24/06/2016
449 KB PDF
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Display information from drop in events for Aviemore

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Presentation made to Highland Council

27/06/2016
3 MB PDF
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Presentation made to Highland Council Ward Forum on the 21 June 2016
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Aviemore - Loch Einich untreated water pre-February 2012

12/04/2016
8 KB XLSX
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Untreated water data from Loch Einich prior to February 2012.
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Aviemore Loch Einich treated water data pre-February 2012

12/04/2016
20 KB XLSX
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Water quality data from the Loch Einich (Blackpark) water treatment works prior to February 2012.

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Aviemore Water Treatment Works - untreated water data

12/04/2016
14 KB XLSX
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Untreated water data from the River Spey - February 2012 onwards.
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Aviemore Water Treatment Works - treated water data

12/04/2016
175 KB XLSX
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Treated water data from Aviemore Water Treatment Works - February 2012 onwards.

Chloramination Explained

Chloramination explained

17/07/2015
236 KB PDF
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This leaflet contains information on why chlorine is a safe way to disinfect water, where we sample, what chloramination is and why it is used.
Chlorine Explained

Chlorine explained

17/07/2015
236 KB PDF
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This leaflet describes why chlorine is a safe way to disinfect water, how we add chlorine, why you may be able to taste or smell chlorine in your water, what you can do about it and how it may affect pet fish.
Colour, Taste and Odour

Colour, taste and odour explained

17/07/2015
63 KB PDF
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This leaflet describes where we sample, causes of discoloured water and why your water may sometimes taste or smell different.
Water Treatment Explained

Water Treatment

17/07/2015
48 KB PDF
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This leaflet describes the different sources of raw water, where we sample and how we treat your water.
Water Quality Standards

Water Quality Standards

17/07/2015
243 KB PDF
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This leaflet explains where the water quality standards come from, where we sample and what we do if a test fails.
How Your Water Works

Your Water Explained

17/07/2015
273 KB PDF
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This leaflet explains where your water comes from, how we get water into your home, how and why we monitor the quality of your water and how you can use your water wisely.