We want to hear from you
Scottish Water is a member of the Institute of Customer Service and, in conjunction with them, we are carrying out a survey to understand the quality of customer service you receive from us, complete the survey here.
When you complete this survey, claim your free entry to win a water butt for your garden. Terms and conditions apply*
We've rebranded our website, tell us what you think.
It is important to us that you are able to contact us easily at any time, whether you have a query or want to report an incident.
Customer Service Helpline – 0845 601 8855
Scottish Water operates a Customer Helpline to handle any of your service enquiries.
Emergency Helpline – 0845 600 8855
In case of an emergency, please contact our 24 hour Emergency Helpline to enable us to help as soon as possible
Check if you are experiencing an unexpected loss of supply or emergency, check if it is on our current service updates page
Special Assistance Helpline - 0845 601 8855
If you have a special need, such as a disability or medical condition, contact us to have your name placed on our register. We can then provide services aimed at helping to make your life easier.
Calls will be recorded for quality or training purposes
Make a complaint about our services
You can also report a problem, or contact us using our Feedback form. You can also drop us an email.
You can write to us at the following addresses:
General Enquiries:
Scottish Water
PO Box 8855
Edinburgh
EH10 6YQ
customer.service@scottishwater.co.uk
Head Office:
Castle House
6 Castle Drive
Carnegie Campus
Dunfermline
KY11 8GG
*Participants who complete the online Scottish Water survey will automatically be entered into a free prize draw to win a water butt^. Entries will be for surveys completed between 1st – 31st July 2008. This offer is available to people who live in Scotland only and one entry per person, per household will be accepted. The winner will be picked at random from all eligible completed surveys and will notified by phone or email by 31 August 2008, details are available on request.
^ 1 prize of a 100 litre Mini rainsaverTM water butt kit. No cash alternative will be offered.
