Scottish Water Customer Helpline, January 2010

Volunteers from all over Scottish Water help answer your calls during the big thaw.  We are currently experiencing our highest ever call volumes.

Graham Black, Scottish Water team leader, explains what to do if you experience a loss of water. (mp3)

Steph Carey from our Contact Centre talks about working with their highest ever number of calls and gives advice on what to do if you have a burst pipe. (mp3)