Listening to you

We are committed to listening to all of our customers, the information you provide is invaluable and ensures we do our best to meet your needs and expectations.

Scottish Water is a member of the Institute of Customer Service and, in conjunction with them, we are carrying out a survey to understand the quality of customer service you receive from us. 

The results will be compared with feedback that other businesses received from their customers and will help us identify where to deliver improvements and changes. Help us to help you better and log on to the link below to tell us how you see our services.

http://www.leadershipfactor.co.uk/survey/?scottishwater

What you think about our services is very important to us and we invest a lot of time and resources into understanding how to help you. The Customer Experience team at Scottish Water run a number of surveys with different types of customers and bring the information back in to the business to identify trends and key areas where improvements can be made.

Please see our customer views page for a more detailed description of our research and the results

Tell us more and take a few moments to complete a survey about scottishwater.co.uk