Supplier Feedback Forms - Capital Programme
Why give feedback?
Feedback on the performance of framework suppliers is critical to Scottish Water's management of these suppliers and to identification of opportunities for improvement in supplier performance.
Selecting the right questionnaire
Feedback is collected by questionnaires targetted at specific functions - Design/Estimating, Project Management/Delivery, Commissioning. Select the Worksheet appropriate to your function.
Standardised questionnaires allows SW to rank framework suppliers on a Leaderboard
The questionnaires are in a set format so that SW can amalgamate the responses from the various different stakeholders and organisations into a single supplier rating. This rating is compared with the other framework suppliers on the Capital Framework Supplier Leaderboard, which is zoned Green, Amber and Red. Suppliers in the Green zone are recognised for good performance. Suppliers in the Red zone are expected to tackle the issues raised, develop and deliver action plans for improvement and are potentially at risk of contract termination if subsequent feedback shows no improvement. Suppliers in the Amber zone are seen as delivering an adequate service with opportunity for improvement. They are encouraged to improve performance in specific areas.
How often should you give feedback?
It is up to each organisation to decide how often supplier feedback should be given. As a minimum, Scottish Water would like feedback submitted on a supplier after your engagement with them is substantially complete, e.g. once they have finished their input to a project. Many organisations are submitting monthly feedback on each supplier. The feedback given on the questionnaires should be a balanced, overall view - if an immediate response to a specific supplier issue is required, please contact the relevant framework manager.
What happens to the feedback?
Scottish Water's Supplier Development function collates the questionnaires and provides a summary for the Framework Managers. This summary is used to target specific areas of a supplier's service for improvement. The Framework Managers agree and manage an improvement action plan with each supplier.
How to score each question
When scoring each question, please choose the reponse that best describes your experience of that supplier's performance - it does not have to be an exact match. If you do not have the evidence to answer a specific question, or if the question is not relevant to the service you received, please enter N/A. This question is then ignored. SW Procurement will monitor the response to each question and modify the questions as appropriate to ensure they are generally applicable.
Comments are valuable and can be flagged as confidential
Comments and specific examples are very useful when feeding back the questionnaire results to a supplier as it helps identify the specific areas that they are either doing well or should be improving. There is space for general comments on a supplier. Comments are confidential and will not be shown "verabatim" to a supplier, although specific issues and projects will be discussed. If you wish your comment to remain strictly confidential, i.e. it would not be specifically discussed with a supplier, please indicate this on the form.
Feedback to Supplier Development
We welcome feedback on the relevance of questions, weightings, or any other aspects of the feedback process. Email your comments and suggestions to supplier.development@scottishwater.co.uk
Questionnaires Available
