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Heat, Insulate and Protect Your Pipes

girl in a snowy street with sledge

Advice on how to protect your pipes this winter


Find your stop valve

How to find your stop valve is our most popular video on YouTube to date. Last winter, thousands of customers used it as a reference to locate the stop valve in their property.  You can watch the how to find your stop valve film in our video library

Licensed plumbers

We would always recommend the use of licensed plumbers. Scottish Water supports and promotes the WaterSafe scheme. WaterSafe is a dedicated online search facility to help customers to find the nearest qualified plumbing and heating professionals in their area.

Scottish and Northern Ireland Plumbing Employers’ Federation (SNIPEF) runs the Plumbing Industry Licensing Scheme and this is part of WaterSafe.

To find a licensed plumber in your area, visit or call SNIPEF on 0845 224 0391 who will be able to recommend a plumber.  Office opening hours are Monday - Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. For out of office hours, please visit the website or refer to your telephone directory.

Scottish Water is not responsible for burst or frozen pipes in your home or that lie within your property boundary.  You need to contact a licensed plumber to fix problems with pipes in your home, find out where your pipework responsibility starts and ours stops here.


The Home Energy Scotland hotline

The Scottish Government's Home Energy Scotland hotline offers our customers advice. This one-stop shop offers information on all Scottish Government home energy initiatives and help and expert advice on how to save energy and money in the home. For example, most Scottish homes don't have enough insulation and need to top up. Find out more about discounted or even free insulation offers by contacting the Home Energy Scotland hotline on 0800 512 012 or visit


Are you now ready for winter?

Whether at home, in the community or out on the road, we all need to consider how we, and the people we live and work with could be affected. Taking action now will help make Scotland better prepared. Visit for more information and advice.


Free Stop Valve Sticker

Contact us to get a quick reminder sticker on which you can write the name and number of your licensed plumber so you've got it handy for an emergency.

Write to Customer Marketing, Free Stop Valve Promotion, PO Box 8855, Edinburgh, EH10 6YQ; or email quoting Free Stop Valve Promotion, giving us your name and full address (we can only send one sticker per household. This is only available in Scotland).