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Connections feedback

So, how are we doing?

At Scottish Water, our aim is to always deliver a positive customer experience. To help us continuously improve the service we provide to our connections customers, we may send you a short survey at key points along your journey via email or text message.

The survey gives you the opportunity to rate stages of our service using the scale below and also leave any comments relating to your experience.
       Scale

The scores and comments you provide helps us to identify areas for improvement, so we would like to take this opportunity to thank you in advance for your feedback.
 
                                       Gem award


If you’re impressed and delighted with the service you received from one of our team, why not nominate them for a Scottish Water GEM award?

It’s quick and easy to make a nomination here.