Single House Connections
Connecting a single property to the public network
If you need help and guidance throughout the process, we are here to assist.
We would recommend that you access our new booklet Single House New Connections: a quick reference guide.
This comprehensive guide will provide you with a clear outline of the high level process from planning through until connection. It will ensure you have awareness of all parts of the process to plan ahead, and supply us with important information to progress your applications through our business team for both water and waste water connections. This guide also clearly outlines the process to convert from a private to public water supply.
We hope that this booklet provides you with enough detail, but should you require any further support prior to application submissions you can contact us directly.
Surface Water Policy
For reasons of sustainability and to protect our customers from potential future sewer flooding, Scottish Water will not normally accept any surface water connections into our combined sewer system.
There may be limited exceptional circumstances where we would allow such a connection for brownfield sites only, however this will require significant justification from the customer taking account of various factors including legal, physical, and technical challenges.
In order to avoid costs and delays where a surface water discharge to our combined sewer system is anticipated, the developer should contact Scottish Water at the earliest opportunity with strong evidence to support the intended drainage plan prior to making a connection request. We will assess this evidence in a robust manner and provide a decision that reflects the best option from environmental and customer perspectives. Waiting until the connection request stage before consulting with Scottish Water risks refusal of the connection. Further details on Scottish Water surface water policy can be found in the guidance document here.
All application forms to support the new connection of a single property can be found here.
Note : Guidance information is contained throughout our forms to ensure you are aware of mandatory fields/information that may delay the progress of your application.