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About Septic Tank Emptying

Scottish Water offers a range of septic tank de-sludging services. These services are available to household and business customers who own a private septic tank which takes standard waste, such as sewage and waste water. We continually aim to deliver a high service level to all our customers. Read on to find out more about our service as well as tips on how to look after your tank and trouble shooting those problems that sometimes come up.

Desludging a septic tank

Your Septic Tank Service

We aim to promote good environmental practice and we are committed to operating our services efficiently and cost-effectively.

There are three levels of service available to you:

Scheduled Service

When you sign a contract with us we will de-sludge your septic tank at agreed intervals. A planned schedule of regular de-sludging services helps to keep your charges - and our costs - down. This service is charged at the approved rates in operation at the time of each de-sludging service. To select this service please complete and return an application form.

Unscheduled Service

If you don't want to enter into a contract with us, we will de-sludge your septic tank within 5 working days of your request where possible, but may take up to 28 days maximum. This service is more expensive to provide than the scheduled service, so the charges are higher.

If, unfortunately, we are unable to accommodate the above timescales, you will be notified at the time of booking. For customers in the following Postcode areas we need to make special arrangements PA20-27 and KA27-28. If the tank is located in these areas we will contact you to agree a date.

Urgent Response Service

If you need your septic tank de-sludged urgently we'll aim to attend within 2 working days of your request where possible. This urgent response service is the most expensive for us to provide and this is reflected in the charge. We may have to charge you the actual cost of doing the work.

If we are unable to accommodate the above timescales, you will be notified at the time of booking.

You can find more information about our charges in our Septic tank charges leaflet, or by contacting our Customer Helpline on 0845 601 8855.

Providing Access to Your Septic Tank

We'll let you know when our tanker is likely to call, so that you can make the following preparations:

  • Please make sure your tank is accessible for our tankers.
  • Please remove any earth or debris from the tank lid and ensure that the covers are exposed and ready for lifting.
  • The tank lid should be capable of being safely lifted by one person. However, if a second person is required you may incur an additional charge.

It's important that we can access your septic tank to ensure we can provide you with an efficient service.

Remember, maintaining your tank regularly, helps us to provide you with a more effective service.