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Water Quality Factsheets and Water Quality Reports

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Your Water Leaflet

22/05/2012
2 MB PDF
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This leaflet describes everything you need to know about your water service including details on where your water comes from, a typical treatment process and information on your water supply.
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Your waste water services

29/05/2013
319 KB PDF
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This leaflet explains what waste water is, your waste water services, and how we typically treat your waste water.
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Your Water Explained

22/05/2012
414 KB PDF
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This leaflet explains where your water comes from, how we get water into your home, how and why we monitor the quality of your water and how you can use your water wisely.
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Water Quality Standards

06/01/2014
64 KB PDF
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This leaflet explains where the water quality standards come from, where we sample and what we do if a test fails.
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Water Treatment

22/05/2012
62 KB PDF
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This leaflet describes the different sources of raw water, where we sample and how we treat your water.
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Colour, taste and odour explained

22/05/2012
95 KB PDF
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This leaflet describes where we sample, causes of discoloured water and why your water may sometimes taste or smell different.
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Chlorine explained

22/05/2012
58 KB PDF
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This leaflet describes why chlorine is a safe way to disinfect water, how we add chlorine, why you may be able to taste or smell chlorine in your water, what you can do about it and how it may affect pet fish.
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Chloramination explained

22/05/2012
57 KB PDF
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This leaflet contains information on why chlorine is a safe way to disinfect water, where we sample, what chloramination is and why it is used.
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Lead Explained

06/01/2014
274 KB PDF
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This leaflet provides information on where lead comes from, where we sample, lead service pipes, lead soldered joints, lead tanks, why lead can be a problem, how to check if you have lead pipes and what to do if you have lead pipes.
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Biofilms and Staining Explained

25/04/2012
57 KB PDF
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This leaflet gives information on what biofilms are, where we sample, where you find biofilms, whether biofilms harmful and what you can do about biofilms.
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Manganese Explained

25/04/2012
57 KB PDF
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This leaflet provides information on where the manganese in your tap water comes from, where we sample, why your water may sometimes appear coloured, whether there are health implications of manganese in water, what you should do if you experience discoloured water, washing machines and discoloured water, what we are doing to reduce the levels of manganese in water.
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External Flooding

25/04/2012
60 KB PDF
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This leaflet provides information on what causes waste water flooding, what health risks are there, what are Scottish Water doing, what can you do to help reduce the likelihood of future flooding at your property, what can Scottish Water do to help you.
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Pressure Management

20/06/2012
72 KB PDF
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This leaflet describes water pressure problems and quick and simple tips to maximise your water pressure.
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Hardness in Water

20/06/2012
92 KB PDF
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This leaflet explains the types and effects of hardness in the water.
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Waste Water Flooding

20/06/2012
88 KB PDF
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This leaflet explains what to do in the event of Waste Water Flooding.
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Water Flooding

20/06/2012
471 KB PDF
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This leaflet explains what to do in the event of Water Flooding.
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Low Pressure Booklet

20/06/2012
501 KB PDF
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This leaflet describes what to do if you are experiencing low water pressure.
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Annual Water Quality Report 2011

13/04/2012
704 KB PDF
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The Annual Water Quality Report includes Water Quality Analysis, Capital and Operational Improvements,Regulatory Based Commitments and Water Quality Incidents.
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Annual Water Quality Report 2010

25/11/2011
773 KB PDF
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Annual Water Quality Report 2010 covering Water Quality Analysis, Capital and Operational Improvements, Regulatory Based Commitments and Water Quality Incidents.
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Annual Water Quality Report 2009

22/05/2012
961 KB PDF
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Annual Water Quality Report 2009 covering Overview to Water Quality in Scotland, Water Quality Summary, Water Quality Analysis, Authorised Departures and Enforcement Notices, Water Quality Incidents and Water Quality Undertakings.