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Customer Factsheets

WaterQuality

Your Water Quality Explained

25/05/2015
1 MB PDF
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Your water quality explained - what's in your water, how we make your water safe, our water quality investigation and frequently asked questions on water quality.

Your Waste Water Services

Your waste water services

21/08/2015
366 KB PDF
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This leaflet explains what waste water is, your waste water services, and how we typically treat your waste water.

How Your Water Works

Your Water Explained

17/07/2015
273 KB PDF
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This leaflet explains where your water comes from, how we get water into your home, how and why we monitor the quality of your water and how you can use your water wisely.

Water Quality Standards

Water Quality Standards

17/07/2015
243 KB PDF
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This leaflet explains where the water quality standards come from, where we sample and what we do if a test fails.

Water Treatment Explained

Water Treatment

17/07/2015
48 KB PDF
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This leaflet describes the different sources of raw water, where we sample and how we treat your water.

Colour, Taste and Odour

Colour, taste and odour explained

17/07/2015
63 KB PDF
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This leaflet describes where we sample, causes of discoloured water and why your water may sometimes taste or smell different.

Chlorine Explained

Chlorine explained

17/07/2015
236 KB PDF
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This leaflet describes why chlorine is a safe way to disinfect water, how we add chlorine, why you may be able to taste or smell chlorine in your water, what you can do about it and how it may affect pet fish.

Chloramination Explained

Chloramination explained

17/07/2015
236 KB PDF
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This leaflet contains information on why chlorine is a safe way to disinfect water, where we sample, what chloramination is and why it is used.

Lead Explained

Lead Explained

23/05/2017
325 KB PDF
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This leaflet provides information on where lead comes from, where we sample, lead service pipes, lead soldered joints, lead tanks, why lead can be a problem, how to check if you have lead pipes and what to do if you have lead pipes.

Lead pipe replacement

Lead Pipe Replacement

24/05/2017
547 KB PDF
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This leaflet contains information about Scottish Water’s lead pipe replacement policy and the steps you need to take if you wish to replace your lead water supply pipe.

Biofilm and Staining

Biofilms and Staining Explained

17/07/2015
233 KB PDF
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This leaflet gives information on what biofilms are, where we sample, where you find biofilms, whether biofilms harmful and what you can do about biofilms.

Maganese Explained

Manganese Explained

17/07/2015
234 KB PDF
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This leaflet provides information on where the manganese in your tap water comes from, where we sample, why your water may sometimes appear coloured, whether there are health implications of manganese in water, what you should do if you experience discoloured water, washing machines and discoloured water, what we are doing to reduce the levels of manganese in water.

External Flooding

External Flooding

17/07/2015
40 KB PDF
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This leaflet provides information on what causes waste water flooding, what health risks are there, what are Scottish Water doing, what can you do to help reduce the likelihood of future flooding at your property, what can Scottish Water do to help you.

Pressure Management

Pressure Management

17/07/2015
39 KB PDF
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This leaflet describes water pressure problems and quick and simple tips to maximise your water pressure.

Hardness In Water

Hardness in Water

17/07/2015
238 KB PDF
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This leaflet explains the types and effects of hardness in the water.

Waste Water Flooding

Waste Water Flooding

20/06/2012
88 KB PDF
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This leaflet explains what to do in the event of Waste Water Flooding.

Lead Explained

Water Flooding

17/07/2015
312 KB PDF
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This leaflet explains what to do in the event of Water Flooding.

Street Furniture

Street Furniture: Scottish Water Covers

11/08/2015
59 KB PDF
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This factsheet details how to identify covers that are Scottish Water’s responsibility.

SW Covers

Street Furniture: How to Identify Non-Scottish Water Covers

11/08/2015
52 KB PDF
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This factsheet details which covers on streets or roads are not Scottish Water’s responsibilty and how to identify them.

Customer

Customer leakage

28/10/2016
114 KB PDF
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Your Water Pressure Explained

Low Pressure Booklet

20/06/2012
501 KB PDF
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This leaflet describes what to do if you are experiencing low water pressure.

Interruption to supply

Unplanned Interruption to your water supply

13/09/2016
333 KB PDF
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This leaflet explains what to do if you have an unplanned interruption to your water supply.