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Flooding Information Documents

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Sewer Flooding Guide

06/03/2015
2 MB PDF
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This document provides information on: Scottish Water’s sewer flooding process, safety information, causes of sewer flooding and responsibility, clean up information, insurance and compensation, sewer flooding prevention and useful contacts.

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Sewer and Drains Guide

10/08/2015
1 MB PDF
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This leaflet provides information about drain and sewer responsibilities. It also contains common pipework examples for a number of different types of property and information about various sewer flooding definitions.

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External Flooding

30/10/2012
60 KB PDF
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This factsheet provides information on waste water flooding: what causes waste water flooding, what health risks there are, what Scottish Water do when you have waste water flooding and how you can reduce the likelihood of it in future. You can also find out how to contact us and what we can do to help you.

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Waste Water Flooding

30/10/2012
88 KB PDF
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This leaflet covers Scottish Water's responsibilities for damage caused by waste water flooding;  what compensation you may be entitled to if Scottish Water accepts liability after investigation;  what to do if you do not want to claim on your own insurance;  what to do if you do not have household insurance; what to do if your home is uninhabitable and what can Scottish Water do to help you.

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Water Flooding

30/10/2012
471 KB PDF
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This factsheet will provide you with information on your responsibility for your own home. It also details Scottish Water’s response to burst pipework that may result in mains water flooding, compensation & insurance and what to do if your home is uninhabitable.