Shaping the future of water and waste water services
Your views count
Thank you for taking part in our consultation. The consultation is now closed and we will publish our final Strategic Projections on 31 October 2013.
You gave us your views on customer priorities, future charge levels and the extent to which customers would like to see service improvements in return.
We would like to thank everyone who responded to the consultation. The feedback provided will help shape Scottish Water's final strategic projections and our business plan for 2015-21, which will be published in October 2013, along with a summary of the consultation responses.
Scottish Water provides high quality drinking water, taken from reservoirs and rivers and treated in our works to remove impurities, for business and household needs. We also take away and clean waste water to the highest standard before returning it safely to the environment.
Read the video transcript
Introduction to Your Views Count
Click on the dates to view key milestones in the strategic review process
October- November 2012
WICS provides preliminary views on regulatory inputs
14 November 2012
Your views count consultation starts
Draft Strategic Projections published
12 February 2013
Your views count consultation closes
Final Strategic Projections
Business Plan 2015-20
WICS, Scottish Water, the Customer Forum, SEPA and DWQR start
Scottish Water and the Customer Forum start customer engagement
December 2013 – March 2014
WICS issues discussion papers
WICS, Scottish Water, the Customer Forum, SEPA and DWQR end
WICS publishes its Draft Determination for consultation
Consultation on WICS Draft Dtermination closes
Scottish Government publishes its final objectives, principles of charging and technical expression
WICS publishes its Final Determination
Scottish Water decides whether or not to accept the Final Determination
Scottish Water publishes its Delivery Plan for 2015-2020
1st April 2015
New price limits come into effect