Islanders Help Shape the Future of Water Services

25 July 2018
Islanders urged to help shape the future of water services

Nationwide Consultation Underway

Shaping the Future roadshow travels to Orkney and Shetland to hear views of islanders.

A nationwide consultation on the future of Scottish Water’s service and spending priorities over the next 25 years is coming to Orkney and Shetland next week.  

The utility – the fourth biggest in the UK, which supplies more than 1.3 billion litres of fresh clean water a day to its five million customers – is inviting views from islanders on its proposals and ambitions for the coming decades. 

A team from Scottish Water will be at the Pickaquoy Centre in Kirkwall, from 1pm to 4:30pm on Wednesday 11 July; and at the Toll Clock Shopping Centre in Lerwick from 11am to 3pm on Thursday 12 July.   

The roadshows are part of a nationwide programme of events to capture the views of Scottish Water customers. Over 11,000 people and organisations from across Scotland have already had their say since the consultation began earlier this year.   

An online version of the consultation is also available at until August for anyone not able to attend the roadshow events. 

Scottish Water’s Chief Operating Officer Peter Farrer said: “The islands are special places with distinctive needs and challenges so we want to make sure their voice is heard.  Thousands of customers from all over Scotland have already helped us by engaging with the issues and giving us their views.  

“To keep delivering a world-class water service, we must take a long-term view. It is essential that we seek to understand the likely future challenges and opportunities, making the right choices to support the needs of current and future customers.  

“I would encourage any of our customers in Orkney and Shetland to come along on 11 and 12 July to let us know their views.  Anyone who can’t attend our roadshows can still take part online until 31 August.” 

Islanders visiting the Scottish Water team will be able to view short vlogs produced to tell the story of our ambitions for the next 20 to 30 years and take part in the survey using hand-held tablets. 

Customers, communities and stakeholders are being asked to consider three key ambitions which it is proposed will underpin Scottish Water’s activities over the coming years: 

  • Delivering a consistently leading customer experience 
  • Keeping customer prices low by driving further innovation and efficiency through smart investment choices
  • Increasing the reliability, resilience and sustainability of our services to new and emerging challenges 

Full details of the ambitions are set out in a Scottish Water publication, Shaping the Future, which highlights plans to focus on delivering high quality, great-tasting drinking water; manage and treat waste water; reduce rainwater entering sewers; and protect the environment. 

Customers are also being asked to consider how Scottish Water supports growth in Scotland’s economy and population through expansion of its infrastructure and networks; and how it becomes more resource efficient, low carbon and socially sustainable. 

Issues such as the impact of climate change and the challenges and opportunities presented by digital transformation and innovation will be key factors in Scottish Water’s future activities. 

Mr Farrer added: “The challenges and opportunities that we will experience in island and rural areas are different to urban Scotland, but our commitment to delivering the same high standard of service for a single, low price remains. We are ambitious to do more and to reach a level where our services are truly reliable and sustainable for future generations.”