Scottish Water Announces 2019/2020 Domestic Charges

07 February 2019

Household water charges in Scotland are to remain among the lowest in Great Britain.

Scottish Water today confirmed that an increase in household charges is again being limited to 1.6% across all council tax bands – around £6 a year for the average household, providing stability in charges for customers.

It means the average Scottish Water household charge in 2019/20 will be £369 – around £1 a day.

Between 2015 and 2021, Scottish Water is investing over £3.5 billion in projects the length and breadth of Scotland to enhance the infrastructure of the country’s water and waste water services and to ensure customer experience levels remain high.

Douglas Millican, Chief Executive, said: “We are absolutely focussed on continuing to deliver water and waste water services for our customers which are among the best value in the UK.

“In delivering 1.38 billion litres of drinking water to 2.5 million homes and 153,000 businesses, our water is at the heart of daily life in Scotland.

“We maintain many thousands of miles of pipes and vital infrastructure through which our water and waste water services are delivered. But we’re also investing in our network – more than £600 million annually – to make sure it’s as robust and resilient as it can be for decades to come.

“We are focused on ensuring customer service is the best it can be while providing value for money, stability and certainty in charge levels.

“While seeking to provide that stability and certainty in domestic charges, we are also looking to the future and plan to deliver further improvements to drinking water quality and environmental performance while at the same time ensuring what customers pay gives real value and benefit.”

Domestic Charges 2019


The 1.6% increase in Scottish Water household charges from April 1 will apply to all council tax bands (A-H)..

Scottish Water charges are within price limits set by the Water Industry Commission for Scotland as part of a six-year agreement between Scottish Water and the Customer Forum, which represented the interests of customers.

At the start of each investment period, the Water Industry Commission for Scotland (WICS) sets price limits which enable Scottish Water to deliver Ministerial objectives at the lowest reasonable overall cost for the benefit of customers.

In November 2014, the WICS published its final determination of thecharges that will apply for water and waste water services from 2015 to 2021