We are currently piloting a process for enforcement action against customers who have reconnected themselves following temporary disconnection. 

The pilot process expands on the Disconnection Document and sets out the actions involved for Scottish Water and Licensed Providers (LPs).  

Any LP wishing to propose a candidate site for inclusion in the pilot scheme should contact their Account Manager with details. 

Temporary Disconnection Guide

We've written up a guide to temporary disconnections to help Licensed Providers understand the process. 

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