Scottish Water’s priority is the provision of water and waste water services to its customers across the country. We remain focused on ensuring we do everything possible to keep the water flowing whilst maintaining the wellbeing, safety and health of our employees and our customers.

Water UK has published a guide for businesses on recovering drinking water supplies after a prolonged period of inactivity. It can be found here.

Latest updates as of 13 January 2021 09:00

  • As a result of the stricter lockdown measures currently applying to mainland Scotland, Scottish Water has updated our position in relation to disposal of surplus beer and milk to the public sewer. For a temporary period of time customers can apply for authorisation directly to Scottish Water, or they can still apply via their Licenced Provider if they prefer. Please see the below page on Disposal of Surplus Beer and Milk for futher information.

Normal points of contact continue:

  • The Wholesale Service Desk for operational contacts from Licensed Providers
  • Scottish Water’s Customer Service Centre (0800 0778 778 or via for potential public health contacts from business end customers
  • Account Managers for any other queries