Water Supplies Restored in Mintlaw, AB42
Stage 5 - Final Update
Posted: Tuesday 21st November 2023 – 17:20hrs
We have completed repairs to a burst 8 inch water main supplying customers in AB42 Mintlaw, and we have now returned the water network to a normal service.
Throughout the repair we maintained water supplies to all potentially affected properties by tankering water into the network.
Customers may experience low / intermittent pressure issues, which could be due to an airlock in the pipes. Our "Unplanned Interruption to Your Water Supply" factsheet will help you to resolve this issue.
If you experience brown water, we advise to allow your cold-water kitchen tap to run at a reduced pressure until this runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
If you experience white water, this is air trapped in the supply and will clear within 24 to 48 hours.
We would like to apologise for any inconvenience or disruption caused.
If you have experienced flooding due to this incident and need support, please call us on 0800 0778 778 or via one of the other methods on our contact us page.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
How can I keep informed about the progress of restoring my water supply following an unplanned interruption?
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.