Burst Water Main in INSERT LOCATION
Posted: DATE, MONTH, YEAR, TIME (for example 09 July 2021 1500hrs)
Next Update: DATE, MONTH, YEAR, TIME (for example 09 July 2021 1500hrs)
We have now identified the cause of the interruption to water supply affecting customers in LOCATION.
A team is now on-site at LOCATION to carry out the repair and start to return supplies to normal.
Please be aware that you may experience no water supply or low / intermittent water pressure. You may also experience discoloured water.
At present we expect to complete the repair in a timeframe which means we do not plan to provide bottled water at distribution locations.
Excavation work will need to take place to expose and repair the damaged the water pipe. Traffic management will be required before this work takes place. This will ensure the safety of the public and our team.
We anticipate that traffic management will be in place within approximately (timeframe) minutes.
If you require additional support, please use this link to sign up as a Priority Services Customer.
If you have experienced flooding due to this incident and need support, please call us on 0800 0778 778 or via one of the other methods on our contact us page.
Unplanned Interruption to Supply
We understand how frustrating an interruption to your water supply can be. Read our dedicated factsheet for what to expect.Download here
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.