Disruption to water supplies in the Charleston and Crossford area.


We are planning to undertake emergency repairs to a burst water main that supplies approximately 1500 properties in your area. We would like to apologise in advance for this disruption to your supply. The essential repair will happen overnight on Tuesday 27th April through to Wednesday 28th April to minimise impact on your supply and we will work hard to restore the network as quickly as possible.

In order to minimise any disruption to your supply we will not shut off your water supply until 23:00hrs and hope to have the repair completed and your water supply restored by 06:00hrs Wednesday 28th April. We would suggest that you consider making provisions by filling containers you may have before the water is isolated.

Discoloured water is quite common after there has been a change to the normal operations of the network and this is due to the disturbance of fine sediments. We appreciate that this doesn't always look nice and can be concerning for customers.

If you do experience discolouration of your water supply, we advise letting your kitchen cold water tap run at half pressure until your water runs clear again.

We understand the importance of providing a water supply to our customers and again we apologise in advance should you experience any disruption.

The video below will help you understand more about the work we will do to restore your supply as soon as possible.

Thank you for your patience and co-operation.

If you require additional support, please use this link to sign up as a Priority Services Customer.

If you need to contact Scottish Water, please call us on 0800 0778 778 or via one of the other methods on our contact us page.

Interruption to supply

When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.