Burst Water Main in Auldgirth has been repaired.
Stage 5 - Final Update
Posted: Saturday 18th November 2023 - 0640 hours
Water supplies in the Auldgirth area of Dumfries which were affected by a burst water pipe are now returning to normal. We thank you for your patience and understanding during the incident.
We have carried out a full repair of the fault and are now returning to normal service.
Water supply is being restored but you may experience low / intermittent pressure issues, which could be due to an airlock in the pipes. Our "Unplanned Interruption to Your Water Supply" factsheet will help you to resolve this issue.
You might also experience discoloured water. This is normal after such an incident. Our factsheet on discoloured water provides information on how to resolve this type of issue.
If you have experienced flooding due to this incident and need support, please call us on 0800 0778 778 or via one of the other methods on our contact us page.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
How can I keep informed about the progress of restoring my water supply following an unplanned interruption?
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.