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Bogus caller advice after incident in Greenock

11 March 2019


Scottish Water is issuing a reminder to customers to be vigilant and to follow the 3 ‘C’s safety advice - CARD, CHECK and CALL - following a bogus caller incident in Greenock.

A customer in the Regent Street area was visited by two men at his property today (Monday) claiming they were from Scottish Water and asking if they could check the toilet and drains there.

The individuals did not have on a Scottish Water uniform and failed to show their Scottish Water ID Card as part of the identification process. They claimed their vans were outside but no vehicles were in the street.

Scottish Water has confirmed that no work was being undertaken in the area and the matter is being treated as a bogus caller incident.

Ruaridh MacGregor, Scottish Water’s Corporate Affairs Manager, said: “All Scottish Water employees – and anyone working for us – are always highly visible and carry photo ID when out and about. If you’re in any doubt at all about anyone at your door and the reason they’re there, don’t even open your door to them. Don’t allow anyone into your home until you’re content that they’re genuine; anyone who’s genuine won’t be offended if you ask them for ID.”

“Follow our essential advice – if we knock on your door, check our photo ID and follow our 3 C’s rule: Card Check Call.”

Card – Anyone calling on behalf of Scottish Water, whether it is a Scottish Water employee or a contractor working on our behalf in your area, will always carry a photo ID card or letter. You should always ask callers to pass their ID card or letter through the letterbox so that you can check their identity.

Check – Check the ID card carefully: Is the photo on the ID card the same as the person at the door? Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away!

Call – If you are in any doubt about the caller’s identity, before you open the door please call our Customer Helpline on 0800 0778778 and we can help you confirm the caller is genuine. We advise customers to contact utility companies by using phone numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false.