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Great value for customers

Scottish Water customers continue to benefit from an average household charge which is less than £1 a day*.

In April 2015, Scottish Water charges increased for only the third time since 2009. This was limited to an increase of 1.6% – around £6 a year for the average household. It means the average Scottish Water household charge in
2015/16 is £346.

This is £39 lower than the average charge in England and Wales. Income from customer charges will help pay for £3.5 billion investment by Scottish Water in the next 6 years which will further improve clear and fresh drinking water, protect the environment and support the economy and jobs in the construction sector.

In the 2010-15 period Scottish Water’s charges reduced by 10% relative to the rate of inflation. The Water Industry Commission for Scotland (WICS)’s Final Determination of charges, published in November 2014, reflects an agreement we reached with the Customer Forum for water which is focused on providing price certainty and stability for customers.

In the 6 year period from 2015-16 to 2020-21, Scottish Water charges must increase by no more than 1.8% below the Consumer Prices Index (CPI) rate of inflation. In the first 3 years from 2015-16 to 2017-18, Scottish Water household charges will increase by 1.6% per year in nominal terms.