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Strategic Projections and Business Plan 2015-2021

Following the publication of the Water Industry Commission’s Draft Determination of Charges on 20 March, we have produced our Business Plan 2015-21.  

We welcome that the Draft Determination is fully consistent with the agreement we have reached with the Customer Forum and that our business plan therefore incorporates our agreement with Customer Forum and reflects all the intentions of the Draft Determination. 

In November 2012 - February 2013 we conducted our biggest consultation exercise ever, a nationwide consultation on the future of water services in Scotland, called Your Views Count.

Using your feedback from the consultation, we analysed the results and have produced the Draft Business Plan 2015 - 2021 and Strategic Projections. Read a website summary version of the Strategic Projections here.

Also read the customer engagement and insights research we conducted as part of the consultation research: Listening to Our Customers

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The Customer Forum for Water in Scotland – Legacy Report February 2015

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Lessons learned from customer involvement in the 2015 - 2021 Strategic Review of Charges.

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Shaping the future of your water and waste water services: Draft Strategic Projections

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The Draft Strategic Projections is the full consultation for Shaping the future of our water and waste water services

We have published a separate summary document called Your Views Count which can be downloaded from the website and viewed online at

You can also use the website to give send us feedback.

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Your Views Count Summary Consultation Document

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You can read the Shaping the future of your water and waste water services Your Views Count summary consultation document online and fill in the feedback form to give us your views using the Your Views Count website