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About us


The Scottish Water Board comprises a Chair and Non Executive Members who are appointed by the Scottish Ministers and Executive Members including the Chief Executive who are appointed by Scottish Water.

The Role of the Board (among other things) is to:-

  • Provide strategic guidance and direction to Scottish Water 
  • Demonstrate high standards of corporate governance
  • Oversee the delivery of Scottish Waters Regulatory outputs
  • Ensure statutory requirements in relation to the use of public funds are complied with.

Further information in relation to the role of the Board and the Audit and Remuneration Committees can be found in the Annual Report and Accounts. Board members comply with a Code of Conduct made under the Ethical Standards in Public Life etc (Scotland) Act 2000 and are required to complete and update a Register of Declared Interests.

Board Minutes are available and Standing Orders regulate the conduct of Board and Committee meetings.

The terms of reference of the Audit Committee and Remuneration Committee are available.

Scottish Water operates under specific regulatory requirements in relation to the operation of the retail market for commercial customers.

Further information in relation to these responsibilities can be found in the Wholesale Section of the website and Scottish Water is required to produce an annual Compliance Statement and Compliance Officers Report in relation to these obligations.

Scottish Water Structure

The structure of Scottish Water and its related companies

How the water industry is run in Scotland

How the water industry is run in Scotland

The Scottish Parliament

Holds Scottish Water and Ministers to account and regularly calls executives to its committees to give progress updates.

Scottish Ministers

Set the objectives for Scottish Water and appoint the Chair and Non-executive Members.

Scottish Water

Responsible for providing water and waste water services to household customers and wholesale Licensed Providers. Delivers the investment priorities of Ministers within the funding allowed by the Water Industry Commission for Scotland.

Water Industry Commission for Scotland

Economic regulator. Sets charges and reports on costs and performance. Drinking Water Quality Regulator Responsible for protecting public health by ensuring compliance with drinking water quality regulations.

Scottish Environment Protection Agency (SEPA)

Responsible for environmental protection and improvement.

Scottish Public Services Ombudsman

Responsible for investigating complaints about public services in Scotland, including Scottish Water, once the services’ complaints procedure has been completed and sharing lessons from complaints to improve the delivery of public services.

Consumer Futures Unit

Responsible for representing the views and interests of Scottish Water customers and is a statutory consultee for matters relating to the Scottish water industry.