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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

SMS Text Updates

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.


25th September 2018, 21:46

A burst water main has been located in Drumsheugh Gardens causing no water, low pressure and discoloured water to the surrounding area.

We have a squad on site and hope to have the repairs complete by Midnight.

We will update this message and our additional customer service channels as soon as more information becomes available to us.  

Apologies for the inconvenience caused this morning/ afternoon/ evening

Carstairs Junction

25th September 2018, 18:30

Our team onsite have confirmed a burst water main which is the cause of the interruption and changes to supplies Carstairs Junction area.

At the moment we do not have a estimated time of repair however we have a repair team on site and operatives have arranged for tankers to be brought to site to restore and maintain customer supplies whilst repair works takes place. 

We would like to apologise for any inconvenience this may cause. As soon as we have more information, this message will be updated.

Edinburgh and the Lothians

23rd August 2018, 21:48
EH10, EH11, EH12, EH13, EH18, EH19, EH20, EH21, EH22, EH23, EH24, EH26

Scottish Water is continuing to work on restoring normal water supplies in the Southside of Edinburgh, East Lothian and Midlothian and surrounding areas after receiving a small number of contacts from customers about an earthy/musty taste or odour in the water supply.

Monitoring of water supplies from the Rosebery Water Treatment Works, which serves the area, and one of the source reservoirs has shown that the earthy/musty taste or odour is due to harmless naturally-occurring by-products of algae or micro-organisms in the raw water sources.

The water has been rigorously tested in our laboratories and we can confirm that it is safe to use as normal and does not pose a risk to public health.

Scottish Water apologises for any inconvenience to affected customers and thanks them for their patience and understanding.