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This page lists the homepages of the sections on the website:


You and your home

Investment and Communities

About us


Our Services



About us

Annual Report 2011-12

annual report

Annual Reports

Annual Report 2013-14

Annual Report 2014-15

Delivery Plans

Key Publications

The annual reports and accounts are yearly publications in which Scottish Water reviews the financial years performance against financial and business targets.

Second Draft Business Plan and associated documents

Strategic Projections and Business Plan 2015-2021

Following the publication of the Water Industry Commission’s Draft Determination of Charges on 20 March, we have produced our Business Plan 2015-21.  

We welcome that the Draft Determination is fully consistent with the agreement we have reached with the Customer Forum and that our business plan therefore incorporates our agreement with Customer Forum and reflects all the intentions of the Draft Determination. 

In November 2012 - February 2013 we conducted our biggest consultation exercise ever, a nationwide consultation on the future of water services in Scotland, called Your Views Count.

Using your feedback from the consultation, we analysed the results and have produced the Draft Business Plan 2015 - 2021 and Strategic Projections. Read a website summary version of the Strategic Projections here.

Also read the customer engagement and insights research we conducted as part of the consultation research: Listening to Our Customers