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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at www.twitter.com/scottish_water or on Facebook at www.facebook.com/scottishwater and we will be sure to respond to you as soon as we can.


SMS Text Updates


If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.


Ayrshire

12th December 2018, 08:43
Ayrshire

Scottish Water is continuing to work to resolve issues following reports of discoloured water experienced by some customers in parts of Ayrshire served by the Bradan Water Treatment Works.

As well as responding to specific reports from customers, a rolling-programme of work across the network in the area is being carried out to remove the cause of the discolouration.

This activity requires careful work within the pipe network and is taking place in a controlled and targeted way. The schedule of work means we may repeat activity in certain areas every few weeks to ensure water quality is maintained.

If customers do experience discolouration in the water they should run the cold tap in their kitchen to see if that clears the water.

We would like to thank affected customers for their patience and apologise for any inconvenience this has caused.