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Who we are

Formed in 2002, following the merger of three regional water authorities, Scottish Water was challenged to provide a consistently high standard of service to all communities – whether they were living and working in a large city, in a rural community or on an island. In the early days, Scottish Water was a high cost, low customer service business.  It has since undergone a rapid transformation to a low cost, high customer service utility that is trusted by its customers.Who we are

By embracing new ways of working and becoming increasingly efficient and effective, Scottish Water is now providing services which match the upper quartile of the privatised water companies elsewhere in Great Britain. Average household charges are lower than average household charges in England and Wales.

Scottish Water is delivering one of the biggest investment programmes in the UK water industry - securing improved services for customers while helping to support jobs in the Scottish economy.

On its journey to transform water and waste water services in Scotland, Scottish Water has developed world-leading expertise in business transformation, operations and maintenance - strategic advice, support, and training, change management, asset management and capital investment, customer experience, intelligent network management, scientific services, regulation and employee engagement.

Click the buttons below for information on our people, what we do and how to contact us. 

                                Our People New Button                 Contact the Team New Button

                                                           What we do New Button