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How to pay your invoice

At a post office by cash or cheque

Please sign and date the payment slip and take the whole invoice to any Post Office who will charge for this service. Please ask for a receipt of your payment.

At a bank by cash or cheque

Please fill in the payment slip overleaf and take it to any bank. A charge may be made for this service.

By Girobank

If you have a Girobank Account, please fill in the payment slip overleaf and send it to:

Girobank plc, Bootle, Merseyside G1R 0AA.

By post

Please complete the payment slip and send it with your payment to: Scottish Water, Income Team, PO Box 5749, Inverness, IV1 9DU . Make cheques/ postal orders payable to Scottish Water. Remember to write your customer reference number on the back of the cheque. Receipts will only be issued where specifically requested.

By debit or credit card

If you have a Mastercard or Visa card, you can make payment:

Online via the internet. Go to 24 hours a day, 7 days a week or call 0845 741 3752 -call our Income Team Helpline to settle your invoice by telephone.

By BACS or Online Banking

Lloyds TSB, City Office, Gillingham ME8 0LS

Branch Sort Code: 30-00-02
Account Number: 03249501
Account Name: Scottish Water

Please quote your invoice number with all payments.

If paying by BACS please post, fax or email your remittance advice/details to:

Scottish Water
Income Team
PO Box 5749

Fax No. 01463 228283


Contact Us

Please contact us if you have any enquiry about your invoice, have difficulty in paying this bill or any other aspect of our service. Call us on our Income Team Helpline 0845 741 3752. Mon-Thur 9am-5pm, Fri 9am-4.30pm.

Your call may be monitored as part of our ongoing effort to improve our customer service. Please remember to have your Customer Reference Number at hand.

Or write to:

Scottish Water
Income Team
PO Box 5749

For all other enquiries, call our Customer Service Helpline 0845 601 8855.