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Contact Us

We want to hear from you


Current Service Updates

If you are experiencing an unexpected loss of supply or emergency, you can check if it is on our current service updates page or Twitter page @scottish_water.

Report a problem

You can email us :
Fill out our report a problem form.
Send a tweet to us @scottish_water 
We are also on Facebook :

Customer Helpline - 0800 0778 778

Scottish Water operates a freephone Customer Helpline to handle any of your enquiries. This line is open 24 hours a day, 7 days a week.

Additional Support Register - 0800 0778 778

If you have a disability or medical condition or any other reason for additional support, please call our Customer Helpline on 0800 0778 778 and we will take a note of your name, address and discuss any additional support you require and keep this on our confidential Additional Support Register.

Next Generation Text (NGT) Relay - 18001 0800 0778 778

If you have a speech or hearing difficulty you can use Next Generation Text (NGT) Relay (formerly known as Text Relay).

Our main administration centres have an induction loop for customers with hearing aids.

Use the BSL interpreting service

If you are a user of the British Sign Language (BSL), the Contact Scotland BSL service gives you access to an online interpreter enabling you to communicate with us using sign language. Click on the below logo to visit their page.

Contact scotland

Write to us at our head office:

Castle House
6 Castle Drive
Carnegie Campus
KY11 8GG


If you are still not satisfied with your service you can find out how to escalate your complaint here.