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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at www.twitter.com/scottish_water or on Facebook at www.facebook.com/scottishwater and we will be sure to respond to you as soon as we can.


SMS Text Updates


If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.


Ayrshire

23rd February 2019, 07:56
PA,KA / Ayrshire

Scottish Water is continuing work to resolve issues of discoloured water experienced by some customers in parts of Ayrshire, served by the Bradan Water Treatment Works.

 

Bradan Water Treatment Works supplies over 240,000 customers and we have an ongoing programme of work which is targeting areas that continue to experience discoloured water. Since this work began we have seen a significant reduction in the number of contacts reported to us, however, we are aware there are some customers who continue to experience issues and we apologise for this.

 

As well as responding to specific reports from customers, our programme of work has seen us flushing 346km of water pipes as well as flushing over 2300 water hydrants across the water network in attempt to alleviate the discolouration issue. These activities require careful planning and our work is being programmed in a controlled and targeted manner. We want to reassure those customers still affected by discolouration that we remain focussed on resolving this matter as quickly as possible.

 

If customers do experience discolouration in their water supply they should refer to:

https://www.scottishwater.co.uk/you-and-your-home/your-home/customer-factsheets/4-colour-taste-and-odour-explained

 

We would like to thank all affected customers for their continued patience whilst we work to resolve this and apologise sincerely for any inconvenience this matter is causing.