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Service Updates

Scottish Water aims to advise customers of emergency or essential works taking place that may affect their water supply. This may include no water, low pressure or water quality cases. We will work around the clock to ensure regular updates are available for you.

If you are affected by an unplanned interruption to your supply we have prepared a leaflet that explains what to expect.

If you are affected by any of the below cases and no information is visible here then please contact us on our freephone number 0800 0778 778. If easier for you, you can also contact us on Twitter at or on Facebook at and we will be sure to respond to you as soon as we can.

SMS Text Updates

If you would like to receive SMS updates relating to an event in your area, please text the word ‘Update’ and your postcode to 82228.

For example, text ‘Update EH10 6XH’ to 82228. To stop receiving updates, please text the word SWSTOP to 82228.

Note that each SMS message sent to Scottish Water for this service will normally cost 10-12p, depending on your network. There is no cost to receive updates however you may be charged by your network provider for receiving messages whilst outside of the UK.

Please note SMS updates will only be sent between 07:00-22:00 Monday to Friday and 08:00-20:00 Saturday to Sunday. Between these hours, you will only hear from us if there is an event which critically affects the service we provide.

Glasgow Areas

25th September 2018, 08:37
G12, G20, G23, G41, G42, G43 ,G44, G61, G62

Customers in a wide area of Glasgow are experiencing interruption to supplies. We have a team onsite at a fault on our network and are working hard to restore supplies.

We apologise for any inconvenience this may be causing customers and will provide a further update as soon as more information becomes available. 

Carstairs Junction

24th September 2018, 21:23

We are onsite to carry out emergency repairs to burst water main at Carstairs Junction and customers may experience loss of water supply, low pressure, and discoloured water.  

We anticipate this fault to be repaired by 2300 hours.

We have introduced an alternative water supply to the water network which supplies this area, and we will provide a further update when water supply has been restored to those customers affected.

If your supply comes through discoloured, please run your cold kitchen tap only for up to 2 hours and the stream should clear.

We would like to thank you for your patience and apologise for any inconvenience this may cause.

Edinburgh - Colinton Village

10th September 2018, 18:40

Traffic Management is in place at the crossroads at Bridge Road, Dreghorn Loan and Westgarth Avenue.

This work will continue for the next 10 days.

We apologise for the inconvenience this is causing while the works are taking place.

We will update this message when we have more information.



7th September 2018, 09:31

Our water operations team in the Langholm area have been carrying out pressure management work on the water network. Following this work, some customers in the Langholm area may notice a reduction in their water pressure. Managing the pressure in your water pipes in a sustainable way is crucial to ensuring we safeguard the water supply in Scotland and limit the amount of drinking water lost through leaking pipes. We will continue to provide enough pressure which will allow our customers to carry on using their supply as normal.

Please ensure that your internal stop valve is fully open (this is often, but not always, located under your kitchen sink and normally opens by turning anti-clockwise) to help maximise your water pressure.

Clydebank Roadworks

7th September 2018, 09:29

Scottish Water has traffic management in place on Great Western Road (A82) in Clydebank while engineers work to repair a collapsed sewer pipe.

A short stretch of the outside lane of the west-bound carriageway of the road near the Drumry roundabout has been closed and single-file traffic is in operation in both directions and will remain in place for the duration of these works.

Engineers are working over the weekend to replace a section of waste water pipe that has been damaged by tree root ingress. We will do everything we can to complete this work and re-open the closed lanes as quickly as possible.

We apologise for any inconvenience to road users and kindly ask you to plan ahead if travelling on this road. Thank you for your patience and understanding while we carry out these essentials works.

We will update this message as soon as we have more information.

Scotland Wide

7th September 2018, 09:29
Scotland Wide

Scottish Water is continuing to ask customers across Scotland to use water wisely.

Despite some rainfall in recent weeks, the country experienced very warm and dry weather without any significant rainfall for a long period this summer.  The Scottish Environment Protection Agency (SEPA) said the six months from February to July was the driest since 1984.

Water levels in reservoirs across the country are recovering but, due to a number of factors, some are doing so more slowly than others.

For this reason, we are encouraging people to continue taking simple but important steps to use water wisely in their daily activities and help conserve our public water supplies.

Simple, practical steps which we encourage include:


  • Turning off taps in the home whenever possible
  • Using washing machines and dishwashers fully loaded
  • Taking shorter showers


Scottish Water is stressing that taking these steps to use water wisely is not something that should be done only in the summer but year-round.

As water is a precious resource, it should be used carefully every day by us all.

To help customers use water wisely, advice is available on our website

Businesses should speak to their licensed provider for advice.

Edinburgh and the Lothians

23rd August 2018, 21:48
EH10, EH11, EH12, EH13, EH18, EH19, EH20, EH21, EH22, EH23, EH24, EH26

Scottish Water is continuing to work on restoring normal water supplies in the Southside of Edinburgh, East Lothian and Midlothian and surrounding areas after receiving a small number of contacts from customers about an earthy/musty taste or odour in the water supply.

Monitoring of water supplies from the Rosebery Water Treatment Works, which serves the area, and one of the source reservoirs has shown that the earthy/musty taste or odour is due to harmless naturally-occurring by-products of algae or micro-organisms in the raw water sources.

The water has been rigorously tested in our laboratories and we can confirm that it is safe to use as normal and does not pose a risk to public health.

Scottish Water apologises for any inconvenience to affected customers and thanks them for their patience and understanding.

Email and Webform Channels

10th August 2018, 12:53
Scotland Wide

We are currently experiencing technical difficulties with our email and webform channels which may result in there being a delay in responding to your enquiry.

Please contact us on our alternative methods of Facebook & Twitter. We have an experienced team who are working around the clock and will be happy to help.