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These pages contain general information only. Although Scottish Water makes every effort to ensure that it is accurate, no-one associated with this site accepts any responsibility for the consequences of anyone relying on it.

These pages may provide links to other sites; Scottish Water is not responsible for information or contents located at these other sites and does not endorse or approve their content. All links are provided without any warranty, express or implied, for the information provided within the sites. Scottish Water will not be liable for any damages, direct or indirect, or lost profits or data arising out of use of information provided at this site, or information provided at any other site that can be accessed from this site, even if informed of the possibility thereof.


The copyright in of these pages is owned by or licensed to Scottish Water. You may download to a local hard disk and print extracts from this website for your personal use but must not reproduce or make use of them for profit. None of the content of this website may be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in hard copy, electronic or any other form without the written consent of Scottish Water or in accordance with the Copyright, Designs and Patents Act 1988. Framing of this site or any part of it is not permitted without express permission.

Trade marks

The Scottish Water corporate logo is a registered trade mark of Scottish Water and you may not use it without express written permission.

Information security

Unless otherwise stated, information transmitted to Scottish Water through the website is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore carefully consider its sensitivity before transmitting it. 

Data protection

Any personal data you give to Scottish Water will be processed in accordance with current UK Data Protection laws. Please click here to read our Personal Data Policy.


Visitors to our website

When someone visits our website we automatically collect IP address information but which we do not use. We do collect information about how visitors use our website. We do this to establish the number of visitors to the different parts of our website and to improve our website; we collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting either of our website. If we do wish to collect personally identifiable information through our website, we will ask for your consent.

Please click here for information on how we use cookies.