Customer Service
Field Operations
Scientific Services
Waste Water Worker

Our roles

We have a wide variety of roles, ranging from scientists to accountants

Our people are essential to providing our customers with the very best service in communities around Scotland.

We’re passionate about attracting, developing and retaining the best people who can make a positive difference to our business.  You could help play an important part in ensuring that we are trusted to care for the water on which Scotland depends.

The quality of drinking water received by our customers has never been higher, and satisfaction with the service we provide has reached record levels. But we want to be even better!

If you’re passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we’re confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive.

We’re a large business with around 4,000 employees and  a very diverse range of roles. We’ve provided an overview of some of the typical roles we have available. 


Scottish Water Roles

Many of our people have engineering backgrounds and have used and developed their engineering skills in a variety of roles across Scottish Water.
Our engineers usually work in our Capital Investment or Strategic Customer Service Planning teams.

These teams, together with other areas of the business and our supply chain, ensure that we deliver affordable, resilient and reliable water and waste water services to our customers and for Scotland.

You could be working on projects aligned to our Capital Programme, building new or upgrading current assets and infrastructure or planning how we maintain our assets to manage existing and future demands.

Typical engineering roles we recruit for are: Project Manager; Intervention Manager; Strategic Planner; Asset Planner.
Our scientists play a key role in protecting public health, protecting the environment and ensuring we comply with our regulatory obligations.

Typically they are involved in testing water and waste water samples and providing analysis in accordance with regulatory and operational requirements.

They also get involved in working out what the best processes are for treating water to ensure that our water quality remains high and in line with our customer’s expectations. 

Typical science roles we recruit for are: Scientist; Process Scientist

Our Customer Service Delivery team is at the heart of our business. 

Our field based people ensure that our customers and the communities of Scotland receive the best possible customer experience. 

If you love being out-doors, enjoy variety in the work you do and are passionate about delivering a great customer service –these roles could be right for you! 

In these roles you could be:

  • Operating and maintaining our treatment works

  • Providing an emergency response to both customers and assets 24/7 when needed

  • Resolving the cause of customers’ problems – which can be burst or leaking pipes, blocked drains, water quality issues, pressure adjustment and odours

  • Managing new connections needed for new houses or businesses to our services

Typical field based roles we recruit for are: Water or Waste Water Treatment Operator; Field Service Adviser; Network Service Operator; Network Maintenance Operator

Our customers can contact us 24/7 about any issues they may be having with our services.

Our people assess the enquiry try to resolve it wherever possible and if not then pass it onto the correct team for investigation and resolution.

Our aim is provide top customer satisfaction with our service and our Customer Service Team play a critical role in achieving this. If you love helping customers and are dedicated to leaving them with a great impression then a role in our team may suit you. 

Typical roles we recruit for are: Customer Service Adviser.
Our reputation is vital to the work we do. Having the trust of our customers and the Scottish Government is essential to us.

The Corporate Affairs team help promote and safeguard that reputation.

In this team you could be involved in: 
  • Helping to promote Scottish Water by understanding the political and media environment in which we operate
  • Helping to shape our presence in the news and maintain close ties with government at a local and national level
  • Working with communities across Scotland; listening to our customers and working closely with them to provide the best service possible
  • Looking after our branding; making sure we are always presenting ourselves consistently and to the highest standards

The Corporate Affairs team also manage our website and social media presence, helping to keep our customers informed and educated.

Our Finance Team ensures the efficient and effective financial management of our business. The Finance Team will always seek to excel in supporting and challenging the business by delivering innovative solutions to meet our customer's needs.

At the heart of Finance are three core foundations which underpin all our activities. Typically, you will be involved in: 
  • Ensuring the business is provided with Quality Information to support the decision-making processes and strategic thinking
  • Providing the right Control mechanisms to minimise loss and manage risk but avoiding an over-bureaucratic culture
  • Providing Added Value Services in all our activities
Our Digital team provides us with the technology to run as a business and serve our customers.

Whether a customer is calling the Contact Centre to talk to us, our scientists are testing water samples, or our people are sending e-mails, the team is there digitally enabling them.

You will be providing Scottish Water with safe technologies that will deliver improved service performance and provide innovative solutions that align with the needs of the business now and in the future.

Working in this team you will be involved in: 
  • Leading and developing strategies to exploit new emerging technologies
  • Exploring and introducing new tools using data analytics to provide insights that drive organisational improvements
  • Providing efficient, reliable project delivery services on budget while embracing a variety of methodologies that deliver projects at the quality and pace demanded by you

Our People team aims to create a positive work environment, where inspiring and trusted leaders ensure that each and every one of our diverse and talented employees in Scottish Water:

  • Realises their full potential
  • Finds meaning from the work that they do
  • Feels motivated and equipped to sustain high performance
  • Is adaptable, engaged and involved

Our team specialises in all aspects of people management including, Learning and Development, Employee Relations, People Change, Recruitment, Performance & Reward and Employee Experience.